We took it to Verizon store yesterday and we learned that this is a common problem. The customer service lady told us she had seen many phones lock up like this after the Samsung upgrade. She was able to pick and choose software and push it out manually to the equipment. Phone now works for text and voice, but no internet or apps.
The phone is still in warantee. However, since Verizon changed their warantee plan, they no longer stock loaner phones in their stores. Unbelievable. Verizon doesn't seem to care that we haven't had a phone with internet in WEEKS. Anyone else have problems with their Fascinate??