HTC ChaCha — htc cha cha....keeps rebooting

My daughters phone will not fully turn on.
We turn it on then it stays on the 1st screnn (htc quietly brilliantly) or whatever it says and re-boots itself over & over & over
until we have to take the back off to take battery out to turn off, as it wont turn off manually.
Is anybody able to put some light on this subject please or am I going to have to take it into the shop
Thank you in advance for taking the time to read this

same problem here

If the phone has been like that since the moment you bought it, it's definitely a hardware problem. Return it for another unit. But if you or your daughter has been installing custom ROMs or rooting the device, that's a whole 'nother ballgame.

-----
Android News I Android Apps I App Center

Sadly,

I have to agree. If it was never stable you may have received a lemon... If was once stable and has recently become unstable, we will need to a couple of things to find out what it is.

Wait though guys...that problem sounds familiar. Did you buy the phone from a store, or was it rooted and bought from someone else? What you have is a boot loop, and you might have luck if you can get to the recovery screen and from there factory reset (full wipe) and then wipe cache. After doing that try rebooting.

Does anyone know how to boot into stock recovery on the Cha Cha? Ive unfortunately never used the device.

Right, I thought it was purchased new... If it was previously rooted- it is in a boot-loop. Then it is easy to fix just put the battery in and boot holding down volume down and the power button. this should take you into the boot loader wher you can do a full wipe and factory reset. Presto - boot loop gone and your'e ready to enjoy your Chachacha.. Dance a little too :-)


http://www.chacha.com/question/how-do-i-hard-reset-my-android-avail-smartphone
To do a hard reset on the Android , turn the phone on while holding home and back. Follow on screen prompt. Thanks for using ChaCha!

Any news Janine?

Hello Janine? -- And?

Hopefully her enjoying her freshly rebooted phone is whats keeping her from responding

Hey guys I have been having my phone keep rebooting so I have come to seek some help! The phone was like this since I first bought it, so I kept pushing for a fix from my dealer and it was a long battle. Then I got it back and it has been fine for the past 3 months. And suddenly yesterday night this nightmare has begun again. Sometimes I just try to swipe and it will restart, sometimes it hasn't even finish loading it restarts again. Please help! Desperate!

thanks for the tip guys. the reboot using power button and volume down worked a treat. i've ended up with more free ram than before and my apps downloaded automatically. cheers!

Glad to hear its working for you Simon!

@Jack - So it happens if your just using the phone normally that it suddenly goes into this bootloop correct?

thank dear, saving my ph from inexperienced tool man