DescriptionAre you a Proximus customer (Subscriber or prepaid) or a Belgacom mobile customer? Relegate unpleasant bill surprises to the past: with the Hello! application you keep your mobile usage under control.
Hello! enables you to check your mobile usage and view other useful information:
• My usage:
If you are a Belgacom mobile/Proximus subscriber, ""My usage"" will allow you to check your volume of calls, the number of SMSes/MMSes sent and the number of MB used;
If you are a Proximus prepaid customer, ""My usage"" will allow you to check your remaining credit. If you have purchased a bundle you will also be able to view its status.
The following features are available to everyone (Proximus & Belgacom mobile customers):
• My Products: allows you to check your rate plan and the options activated on your line
• NEW: Reload:
If you are a Pay&Go, Pay&Surf or a Belgacom Autoreload customer, “Reload” allows you to reload your own or somebody else’s card, directly from your smartphone or tablet! You will be able to purchase call credit, messaging packs and data bundles
If you are a Proximus or Belgacom Mobile subscriber, “Reload” allows you to reload somebody else’s card, in exactly the same way
• Help: explains you how to use the Hello! application, how to configure or use a smartphone and answers your technical questions about Belgacom or Proximus products and services (Internet, TV, telephony, etc.).
• Contact: enables you to access the telephone number for the different Belgacom services with just one click.
You can download the Hello! application free of charge, but each time you use it you connect to the Internet and that results in a limited amount of data traffic usage. The cost of surfing via your mobile phone depends on your rate plan (you can also surf via the Wi-Fi network).
NB: you must connect to a mobile network (national or roaming) at least once a month to allow the application to identify you and send your information.