You can click on kies air your phone, click start and it will display a www. to put on your computer. Once you type in the address it will link to your phone. One thing you may check is if your kies I'd up to date. I had trouble at first but then was able to log on easy. Make sure if you are going to be getting new firm ware you must have your phone connected with usb cord .. If you have any questions just email me or text me and I'll go through it step by step..