Play store says "Installed" and won't let me

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Jan 16, 2014 12:13:42 AM via Website

After I have installed (or TRIED to install) an app, the Play Store will flag that app as "Installed".This is not always true, but in m ost cases it's harmless. BUT

For some apps (I have struck 3 so far) the Play Store says "Installed" and refuses to let me install that app. Even if the app install failed in the first place, usually because the download failed, I am still blocked.

Even if the app HAS installed, this will not allow updates etc.

What is the story here? I have contacted the app developers and they do not seem to understand, or acknowledge the problem.

Thanks for any help.

Nick

— modified on Jan 16, 2014 12:14:06 AM

Jan 16, 2014 12:38:59 AM via App

normally the inability to update happens when an app has been installed from an unknown source, i.e. not Google play but maybe from the AndroidPit app store, for example. What phone and android version are you using?

Sinkster

Jan 16, 2014 2:32:18 AM via Website

Thanks for the reply.

All these downloads or attempts have been in the Playstore. Wouldn't that be needed for the Play Store to know I had installed it?...or is this a glitch in my own system? That seems weird, because the apps are marked "Installed" as soon as the download starts, even when the3 download fails.

Also, this happens on only a very few sites (3 of doze3ns I have used) in the Play Store. They all show "Installed" but most do not block a reinstall anyway.

I am using a Samsung Galaxy 2 Tab. Android 4.2.2

Jan 16, 2014 3:38:56 AM via Website

The first solution that pops into my mind involves root (as it usually does with me). I think Titanium Backup (a root app) will allow you to disconnect apps from your play store history, which would probably then allow you to reinstall whatever it is that's giving you trouble.

I guess the big gun would be to factory reset your tablet, if it comes down to that. With that done, you could reinstall everything because the Play Store would clearly see that the apps aren't on your device.

--I do a good impression of myself--

Jan 16, 2014 3:44:07 AM via Website

Thanks for the reply.

These solutions sound a bit extreme, given that it's only happened with 3 apps.

What is a root app? I know I have had a fwe apps tell me they could not work because of needing access to the root and that I would have to root my tablet (which is a disturbing thought however you take it, IMO).

Nick

Jan 16, 2014 11:27:54 PM via Website

I would agree, they are pretty extreme options. I suppose it depends on how much you need those apps to be installed and stay up to date. It's certainly a weird problem, one I've never run across before, which is why I only have limited suggestions.

A root app ... the best way to describe "root" in general is that it's the difference between being a building's tenant or its superintendent. With root, you have keys to everything on your tablet, but you can also cause a lot of damage if you don't know what you're doing. Root apps usually will do things your phone can't/won't do normally, everything from changing your boot animation, backing up your apps, and deleting systems apps, to completely revising your Android experience.

For me, I got into rooting by researching it and following directions. It's not that hard if you follow things to the letter (and have some patience and spare time).

For a casual user, I'd say it's too big a gun to bother with.

Just one other thought, have you tried accessing the Play Store on your computer and seeing what the app install status is there? Sometimes you can order the computer to send the app to your phone.

--I do a good impression of myself--

Jan 20, 2014 1:32:17 AM via Website

Sorry. I thought I had replied to this. Thanks for all the great input! It's always great to get such thoughtful input. I will try to do it justice and address what ytou are saying.

So a root app can access the base of the computer and "do things". Can be dangerous but not extreme....I have a jistorey of hacking around on PCs, so I am used to the idea of low(er) level access. However regarding the Android I have until now been a casual user, in that it's just my machine to access the web, write docs etc.

Do I need to root the machine for that root app to work, or does it do the nuts and bolts itself? I ask because I have had "softer" apps, such as sync time on the Web, that fail on my machine because they have no root access and would require that the machine be rooted before they can work.

I am on a computer, not a phone (sorry for the lack of info, now redressed I hope) but I will try logging in on my other half's android to see if I can check out your idea.

Nick

Jan 20, 2014 7:51:01 PM via Website

Depends on the root app as to whether it will work without root. Some are dual usage, like certain task killer/cleaner apps that can (with root) freeze apps and delete system apps, but without root just will be task killers.

Other root apps, like say, ROM Toolbox, will never work unless you have root.

If you have a history of hacking on PCs, you'll probably be fine with Android rooting. It's basically just a matter of following directions (to the letter) and making sure you have a lot of patience to try alternate options if one fails. I have no knowledge of programming, but I like to think I'm pretty good at tinkering with root on Android devices. (Come to think of it, I've rooted all of mine except my HP Slatebook, which has proven impossible to root because it has no computer connection.)

Basically, if you enjoy tinkering with technology and want more flexibility, go ahead and research rooting. It makes for a much leaner and (in my opinion) more useful device.

--I do a good impression of myself--

Jan 24, 2014 11:47:10 AM via Website

From: Savuth Sok

I have some experiences using Sam Sung Smart Phone with Android application. I also used to face this kind of problems so far, but I have solved this problem and it does not happen to my phone anymore.

I would suggest you to swift off (Totally Power Off) your phone for few second and restart it again, then it will be fine. using Smart Phone NOT Iphone or Sam Sung or any other smart phone. I would advise to switch it off at least once a week OR if possible 3 days once. By doing this is to clean all the applications which are currently runs on your phone while you are using it.

Please think the way you are using PC or Note book. it's the same.

Any problem, please contact me via sok.savuth@gmail.com

good luck and hope it will be fine.






Old Nick
After I have installed (or TRIED to install) an app, the Play Store will flag that app as "Installed".This is not always true, but in m ost cases it's harmless. BUT

For some apps (I have struck 3 so far) the Play Store says "Installed" and refuses to let me install that app. Even if the app install failed in the first place, usually because the download failed, I am still blocked.

Even if the app HAS installed, this will not allow updates etc.

What is the story here? I have contacted the app developers and they do not seem to understand, or acknowledge the problem.

Thanks for any help.

Nick

Jan 28, 2014 9:04:14 AM via Website

Sok Savuth
From: Savuth Sok

I have some experiences using Sam Sung Smart Phone with Android application. I also used to face this kind of problems so far, but I have solved this problem and it does not happen to my phone anymore.

I would suggest you to swift off (Totally Power Off) your phone for few second and restart it again, then it will be fine. using Smart Phone NOT Iphone or Sam Sung or any other smart phone. I would advise to switch it off at least once a week OR if possible 3 days once. By doing this is to clean all the applications which are currently runs on your phone while you are using it.

Please think the way you are using PC or Note book. it's the same.

Any problem, please contact me via sok.savuth@gmail.com

good luck and hope it will be fine.






Old Nick
After I have installed (or TRIED to install) an app, the Play Store will flag that app as "Installed".This is not always true, but in m ost cases it's harmless. BUT

For some apps (I have struck 3 so far) the Play Store says "Installed" and refuses to let me install that app. Even if the app install failed in the first place, usually because the download failed, I am still blocked.

Even if the app HAS installed, this will not allow updates etc.

What is the story here? I have contacted the app developers and they do not seem to understand, or acknowledge the problem.

Thanks for any help.

Nick

Well, i think you should try this thing but again i would say if you are experiencing the problem again and again and you still have an active warranty better to go to the nearest support centre because they are going to fix it on the permanent basis and yes you could find a number tricks but still i will say that better to sort this problem out permanently rather than trying the temporary solutions!!

John,
Rapidsoft Technologies
Forum Rules - Recommended for new AndroidPIT members! / Important to all community members: please read before posting

Jul 9, 2014 6:42:47 AM via Website

I have the same problem, I have tried to install 3 games directly from Google play, the games are Clash of Clans, Plants vs Zombies 2 and Skyblock Island. All those apps, I clicked install, but then it told me, "An unexpected error has occurred. Please try again later." Why is that?

Jul 9, 2014 7:35:43 AM via Website

Hi Alejandro,

It looks as if you're experiencing problems with purchasing apps (because this errors happens usually when you are purchasing or trying to download apps), try going to the application manager and clear the data and the cache stored by the application, then again try downloading the apps, if that works out then well and good. But if that doesn't head over to the settings "account and sync" remove the gmail account associated and then again add the same gmail account, I am sure this time it has to start working ! Better try it out and let me know if you encounter any problems...(thinking)

John,
Rapidsoft Technologies
Forum Rules - Recommended for new AndroidPIT members! / Important to all community members: please read before posting