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How to fix Android 4.4.2 KitKat problems on the Galaxy Note 3

Loie Favre (translation)

Have you been experiencing problems with your Galaxy Note 3 since having updated to Android 4.4.2 KitKat? Some problems that users have reported are email and contact sync errors, abnormally fast battery consumption, connection issues to Wi-Fi networks and apps that suddenly stop working. Don’t look any further than Android 4.4.2, the cause for many new problems on your phablet. For some, the Android update is problem-free, but for those who are living with an Android nightmare, here are some ways to solve your KitKat woes.

galaxy note 3 kitkat teaser
© AndroidPIT

Please note that Samsung hasn’t publicly commented on any problems resulting from the Android 4.4.2 update, and we still don’t know if a stability patch will ever roll out to help fix up some of these issues. In the meantime, here are some solutions.

SD card and apps

The update removed the option to save to the SD card. Applications like Titanium Backup don’t do anything and we highly doubt that Samsung will revert this decision, which is why we offer these two solutions:

Battery loss

Quite a few users have said they’ve noticed that battery life is not like it used to be since they’ve upgraded to Android 4.4.2 KitKat, which is a bummer considering you probably bought this device in the last six months. Unfortunately there is no perfect solution, but one thing is certain: buying a new smartphone isn’t the solution, that’s not the problem.

Here are the possible solutions:

  • Perform a factory reset by going into your Settings, then back up and restore, ensure that you have ticked off the boxes to back up your data and automatic restore, as well as ensure it is the correct email address. Finally press Factory data reset and follow the prompts. Your phone will shut off and restart at which time you set up it up like you did when first receiving the phablet. Again, be sure you have backed up your data because a factory reset it wipes everything. Backing up via Settings only saves app data, but not other stuff, like photos, sms, game progress etc.
  • Follow our tips and tricks to improve your battery life on Android.
  • Use a battery optimizing application, like Battery Doctor, Easy Battery Saver, GreenPower Free battery saver, One Touch Battery Saver or JuiceDefender.

WiFi connection problems

There have been a few people reporting problems connecting to Wi-Fi, dropped connections or weak signals. Here are a few solutions:

  • Go to Settings, then connections and finally WiFi. Select your WiFi network. Click on the menu button and select Forget. Then, deactivate your WiFi and reactivate it after a few minutes. Insert the WiFi network information again and it should work.
  • Deactivate automatic scanning by going under Settings, WiFi, Menu and Advanced.
Galaxy note 3 Android 4 4 2
© SamMobile

Problems with email sync

One of the biggest problems noticed with Android 4.4.2 was the receipt of emails: following the 4.4.2 update, sync doesn’t work anymore. This can be taken care of by following a few steps:

  • Head to Settings, then Accounts and finally Google. Click on your own Google account. Check to see if  automatic sync has been switched on and that the Gmail, contacts and application boxes have all been ticked. If you have more than one Gmail account, ensure that you do this for all of them.
  • Head to Settings, then Accounts and again choose Google. Here select Google+, and Automatic save.
  • Ensure that sync has been activated, you can check this in the Quick Settings by dragging down the notifications bar. Here the sync option needs to be activated.

Apps won’t work anymore

With Android 4.4.2, some apps that worked just fine with Android 4.3 have suddenly stopped working. Here’s what you can do to help this:

  • The app in question might not be compatible with Android 4.4.2. This is rare, but from time to time you’ll come across an app that is like this. You can contact the developer of the app in question to ask if an update is planned to fix this problem.
  • Syncing data between apps can help, see the point mentioned above. Just to go Settings, then Accounts and Google.
  • Empty the cache of the particular app by going in the Settings, then Application Manager, and select the app. Finally choose clear cache. You can also try uninstalling and reinstalling the app again.
note3 kitkat 442
© Google, Samsung/AndroidPIT

Have you come across any other problems on your Galaxy Note 3 which could be related to Android 4.4.2 KitKat?

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  • John Bramley 10 months ago Link

    Still on 4.3 and still waiting for the Kit Kat!!

    In the UK and getting frustrated lol

    • Mary Hazlett 10 months ago Link

      no update here in Ohio US

    • joseph daviez 10 months ago Link

      Depends which operater you are on mate . Uk has. 4.4.2 btu (sim free) vodaphone t-mobile and now I think three uk as well have all got kitkat

    • Liam Hurrell 10 months ago Link

      Im in the uk on o2 and I got it 2 days ago

  • joseph daviez 10 months ago Link

    My problem since updating my uk unlocked sim free galaxy note 3 to official over the air android to 4.4.2 kitkat is battery life . Its got about 50% worse with the android system taking up 40-60% of juice compared on 4.3 to about 15-20% so their is a major issue . I do not want to reset my phone as I have lots of games that dont have syncing options for game saves . So if I reset it then I loose the progress . . I am very annoyed at kitkat as I waited months for it and then finaly got it only to get this massive battery depletion problem.

    • Thessa Egan 6 months ago Link

      Hi Joseph. I have this problem and it is very dramatic... Did you end up finding a fix? If so will you share it please? Thanks. Thessa

  • Lysander Rosete 10 months ago Link

    After my update to 4.4.2 kitkat, not my wifi, but my network connection became intermittent connection, even if signal of the data internet service provider is constant (based on other phablet/phones), my note 3's internet connection goes on and off. its a hassle specially when you need to download big files, watching live streaming, playing games that need constant connection, etc. hope you guys could help me...

  • Philipp Junghannß (My1) 10 months ago Link

    Juat a question: saving WHAT to the msd? If it's just apps it is ok. But if it means that I cant store anything to the msd then I'm happy I didn't update...

  • TAN, Kok Hong 10 months ago Link

    I had below since I updated to KitKat 4.4.2:

    1. Screen do not awake from standby when flip open the S-View cover or pressing home/power button. LED lits and the two Menu/Back button backlight lits also but just refuse to turn on the screen. It takes some time (about 30 sec or more) to wake up.
    [Update] Resolved after Factory Reset.

    2. Clock widget does not update in lock screen when awake from standby. Discrepancy between time shows in notification bar.
    [Update] Still remains - looks like Samsung need to push for a fix.

    3. After 1 and/or 2 - touch screen seems to slow in response. Notification bar turn black for a while and no response when touch to key in PIN or drag the notification list.
    [Update] Resolved after Factory Reset.

    4. On occasions when have incoming call, screen doesn''''t turn on and can''''t accept or reject call or view caller''''s number.
    [Update] Resolved after Factory Reset.

    As for battery life, I observes prolong battery life for my unit. Now I only charge my phone almost every 35 hours with battery still at 28%. I charge it before I leave the day from office.

    • GameBond 10 months ago Link

      I have the same issues as above. Will not wake properly from S-View Cover. Time is reported incorrectly.I am going to do a factory reset and see how it works out. I find the battery live drained quicker as well but it is hard to say if this is the case or not.

    • Miha Mihaljčič 10 months ago Link

      Same issues with the S cover and lock screen.

    • Ramesh Ganesamoorthy 9 months ago Link

      Same issues and I too did a factory reset and everything started working fine, But issue 2. is still persists dont know how to fix it As you said samsung has to give a fix for it.

  • Kevo888 10 months ago Link

    Battery life improved for me with KitKat. End of day still have 25%+ with 6-7 hrs screentime. Only problem is wifi passwords are forgotten. Happened twice already. Everything else great.

    • Peter Fearn 7 months ago Link

      I also have the issue of galaxy 3 loosing wifi passwords. It is getting very annoying as it happens weekly. But I'm not in 4.4.2. I'm on 4.3.......... C

  • John Johnson 10 months ago Link

    I find this utterly ridiculous. I have supported android for sometime, primarily Samsung. They used to be proactive in the solution process. Now it seems everything is a money grab, and nothing works. My email doesn't sync to the server, my phone freezes and restarts. I love the size of my Note 3, but if Apple were to make a phone comparable in size, I would for the first time entertain it.

  • Tom Dockerill 10 months ago Link

    My note 3 has not updated yet to 4.4.2 and is still running on 4.3. Anyone know how I can update it. I've plugged it into kies but still no joy. Thanks

  • e20walford 10 months ago Link

    Sound issues. Volume goes crazy high unexpectedly then gets very quiet. Both with headphone and listening via speaker. Only after Kitkat update. Also lock screen won't open force reset.It a real PITA!

  • eliezer ramos 10 months ago Link

    Hi i have problems with the new update kitkat on my note can i restore my note 3 to the original software of my note 3 please help

  • Bob Balser 10 months ago Link

    On Galaxy S4 4.4.2 Skype stopped logging on,I removed & reinstalled & it's working again

  • MHR 9 months ago Link

    unfortunately Androidpit whatever above is pretty useless!

    - which model Note 3 are you talking about
    - obviously factory reset will fix it, but.. the problem might as well return and you still do not know what caused it.
    - battery optimising apps? Note 3 is supposed to be the device with the best battery life.
    - sd card save functionality removed? not sure how, it still works for me. in what app has it stopped working for you?
    - using a rooted app. not really setting a good example here, sorry.....

  • Michael Petch 9 months ago Link

    Upgraded to KitKat 4.4.2 on a Galaxy Note III. and the one feature I really need is broken. I use IMAP to share email across a variety of devices. Unfortunately the email application no longer understands what messages have been marked as read on the server. In the past everything worked fine. If I read on my Desktop client a few seconds later it is marked as read on the phone. It works the other way though. If I read on the phone it marks the message as read and will appear so on the desktop. This is the first version of a Samsung device where this functionality was completely broken. I have had a Galaxy S2 and S3 in the past.

    • Aydin Hulusi 7 months ago Link

      Ive got exactly this problem to! I have spoken to T-mobile and been to various retailers and they are all clueless. Have you had any luck with rectifying this?


    • ryan goldsberry 2 months ago Link

      I've also had this problem. I've been on the phone with Samsung support for the past few hours. They also seem clueless. I think its a bug they don't want to fix and are giving me the runaround. The only work arounds are to use another client (gmail, K9, bluemail) or just start hitting red twice. this is really annoying since my company won't support other clients. so, i'm stuck using the native samsung email for at least that account. I love my note 3 and note 8 except for this stupid bug.

  • Morten U. 9 months ago Link

    Since that bloody update:

    1) Screen rotation often doesn't work - Switching rotation off an then on again does nothing to help it. Factory reset helped for about a day, then the problem reappeared.

    2) Battery life cut by about 20 %. And to add insult to injure it takes a lot longer to charge as well.
    Factory reset did not help.

    3) The alarm clock stops itself abruptly, seconds after it goes off - lucky for me I'm a light sleeper.
    Factory reset did not help.

    4) it takes longer to install app's.
    Factory reset did not help.

    I really liked my note 3. Now I would trade the damn thing for any device without these issues. Only thing holding me back is the fact that I like the screen.


  • Jai Patel 9 months ago Link

    I too am suffering frm d same problems..
    I got note 3 exynos..
    One thing I want to add is dat my screen splits into several parts while playing asphalt 8 mostly nd also d lock screen sumtimes..
    Need help desperately bcause I m starting to hate my phone nw!!😣

  • Brittany Ball 9 months ago Link

    after the 4.4.2 update my twitter app notifications wont come unless i turn on my screen i have tried factory reset clear cache and data and updating the app

  • Larry Miller 8 months ago Link

    I am having all of the above except for e-mail connectivity. What I am also experiencing which is truely annoying is a new very long lag when touching the device. One of the things they were bragging about in posts was that the reaction time of the touch screen was supposed to be improved. I never really noticed any lag at all on my device before updating. It now takes an extraordinary amount of time for the screen to realize I've touched it. Anyone elso having this problem? Anyone have any idea how to fix it. It is not just one particular app but anything I do. When I try to type a TXT MSG I can finish typing an entire story before any of the letters show up. When I try to scroll, whether it is the Facebook app or Chrome, or e-mail, I scroll my finger up but nothing happens, then like 45 seconds later it starts to scroll. This gets so aggravating as it will always race right past where you wanted to be. Someone, please help!!!

  • User picture
    Kris Carlon 8 months ago Link

    If anyone else is getting th email sync problem, there's a good solution in our forum too:

  • Larry Miller 8 months ago Link

    I was going to try a factory reset but as I was late getting home last night I decided to go to bed. My phone died before I went to sleep and I did not plug it in. I came in to work today and plugged in my phone but left it off until it was 94% charged. Miraculously every single issue I was having is now gone and everything is working as it should be. I wonder if maybe there was something in memory that was causing the issues and an extended period in the off mode just cleared it???

    Any thoughts out there?

  • Angela Quinn 7 months ago Link

    Kitkat installed yesterday on my perfectly fine Note 8, went to reboot and the tablet didn't come back on. Now have a brick, completely dead, will not power on despite all attempts. Now left with a repairs shop, who though they are experts, are having difficulty getting it started, despite power getting to the unit.
    Who can i go to? Surely either Google or Samsung should be accountable for such problems, directly resulting from an official firmware update? Help! I can't afford a replacement, am worried about the cost of repair, if indeed it can be repaired and it is out of its guarantee period.

  • Lee Presser 7 months ago Link

    The update for my Note 3 was pushed to my phone by AT&T on Memorial Day. The first issue I had was that it took 75-80 minutes for the update to complete, and for that time I could not leave my home WiFi. AT&T tech support warned me to not stop the update and not interrupt it for fear of data loss.

    Now that I have been using this update for a couple of weeks, and this device is my mobile office and not a toy or game, I want to point out all the issues with the update to 4.4.2:

    1) Screen rotation randomly stops working. Switching rotation off and then on seems to fix the problem.

    2) Battery life has definitely been reduced. Fortunately I never leave home without my Radio Shack battery charger and a short USB cable.

    3) MAJOR ISSUE: My email is a Microsoft Exchange ActiveSync account - for work. All of a sudden, when I reply to emails that are 75 kb or larger (that is not a type - 75 kb is relatively small but large enough to hang the email). I removed my account and reinstalled it. No change. I pulled the battery on the phone, waited three to five minutes, reinstalled the battery, and again no change. My company's tech support says it must be the phone because it is NOT the Microsoft Exchange mail server.

    4) MAJOR ISSUE: My phone is set to lock after 30 seconds of inactivity, for security purposes. When locked, if a phone call comes in swiping to answer the call does not work. Neither does swiping to ignore the call. I must be able to answer the phone.

    Having spent 20+ years in technology and having owned an IT consulting firm, I do not understand how all this was not properly tested by both Samsung and AT&T. Both of these companies are messing with our livelihood. Shame on them.

    IMHO, this needs to be their priority and they need to resolve these issues within two weeks, and roll out a fix. No ifs, ands, or buts about it !!!

  • Giovanni Sanchez 7 months ago Link

    I don't feel I am experiencing any of the problems listed above. My phone is rooted but using stock 4.4.2, I updated using ODIN and I downloaded the ROM from

    The issues I have (probably) are:

    - Battery has been draining in less than a day, when I used to charge it every day and a half to two days.

    - The Smart Stay is absolutely not working now, I mean, I see the eye, but my screen always turns off anyway, even when gaming, during scenes where I have to read or looking for something or a video is playing, the screen turns off.

    I hope these and other issues get fixed with KitKat 4.4.3 which will be (apparently) coming on the middle of July.

  • Kate Treloar 6 months ago Link

    I've only had the update a day, and it's really messed up my phone.
    Apps randomly closing (even when I reinstall them), sometimes the keyboard doesn't respond at all when I type or is very slow, when trying to call people sometimes I have to get out of contacts and try multiple times as it becomes non responsive, sometimes the screen doesn't turn back on when it times out and I have to wait a few minutes before it turns back on, the notification bar is quite slow most of the time, when I go from an app to the home screen the home screen is blank for a few seconds then all the apps appear, and my phone is generally a lot slower than it usually is.

    Is my only option to do a factory reset?

  • Kusanagi 5 months ago Link

    My note 3 got worst problem ever after update to 4.4.2.

    1.i cant use Youtube
    2.response getting slower. phone cant detect any sd card.
    4.lot of my favorite apps didnt work anymore.

    The worst update ever by google!

  • Abdellah ANTRA 5 months ago Link

    Hi, I've recently got the 2nd update of the version 4.4.2 on my note 3 and now I'm experiencing a couple of problems with it. Every time I play song even on the stock playback player it starts off the vibration system and would not stop vibrating until I pause the music.. same thing happens to the video player. Second problem is whenever I'm watching a video on YouTube the sound keeps going on fine but the video freezes. None of these problem used to happen when I got the 1st version of the 4.4.2 update. Any fix for these two problems? Many thanks

  • Sam Alsayed 4 months ago Link

    Any one can tell me how to delete widgets from note 3? Its not on home screen its inside the apps anyhelp?

  • Dixon A Pongam 1 week ago Link

    After 4.4.2 update ram just went low. Now it is only 1.723 gb.... what is this samsung

  • Dixon A Pongam 1 week ago Link

    Some others have the same issue.... forum.xda reports it

  • Breanna Hanson 1 week ago Link

    The WIFI problem is my biggest headache, but I have also ran into a problem with the size of the text in my text messages. I have set it umpteen times, yet every time I have left the app and gone back it, the text size is right back to the biggest setting. This also, started happening after the update. I have loved my Note 3 up until this latest update.