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LG Surprises Us, Again

Christopher Silva
6

LG are now desperately trying to show their Dev-Mojo by releasing ICS versions for some old, yet powerful hardware. And surprisingly enough, the releases are good.

We’ve all heard about LG’s horrible customer support. And that some customers (Optimus 2X owners for example) have not seen an update in over 18 months. Yes, these poor souls are still on 2.2 or 2.3. Worse, this is a Tegra2 dual core device!

Imagine a little less than two years ago. LG is presenting the first dual core handset. It sports the latest technology, a speedy Nvidia Tegra2 processor, 8 Megapixel camera, 8 gigs of memory, and you’re just drooling to get your hands on one. So you reach deep into your pockets and throw down the €450. Rubbing your hands together greedily you race home to unpack your new LG Optimus GX2. Life’s good- right. Wrong! What you didn’t know then was that once purchased, you wouldn’t see bug fixes or updates. And for some customers in some countries, any real support at all.
Well that is all about to change. LG seems to have turned over a new leaf.

LG are now desperately trying to show their Dev-Mojo by releasing ICS versions for some old, yet powerful hardware. And surprisingly enough, the releases are good. The new LG skin is smooth with nice- new functionality built in all over the place.

There are LG ICS builds leaking all over the place, you know, leaking- wink-wink. These leaks are popping up on their Korean site for short spurts and they are not just Asia-Pac releases. Some are Europe and Africa releases too. And we’re not talking about a cheesy 4.03 leak; these are solid if not final quality releases.

The question is, is it too little too late? MY answer is no. Most of the folks that bought these devices have handed them down to their kids or passed them on to their wives and moved on. But people are still using them. So, for me, it is never too late for customer support.

What do you think? Are you a LG hater? Or can you give them another chance?
Post your thoughts and comments below. I’m curious
.
Oh yeah, go out and do some good for your ole LG phone. Update it now!
 

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Comments

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  • Dvoraak Nov 19, 2012 Link

    Like you said, it's never too late to give good support but it can be too late to effectively combat a bad reputation. According to IGR Research, LG only ranks ahead of ZTE and Huawei in US demand (I couldn't find international stats) and according to JD Power, LG ranks 6th in US customer satisfaction.

    The Nexus 4 is a good start (I have doubts that it'll be a sales monster) but with a history of also ran devices and poor support, they've given themselves an uphill battle that could have been avoided.

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    Christopher Silva Nov 19, 2012 Link

    Dvoraak, I agree 100%. Let's see how LG manages this opportunity. I hope they have figured it out and offer solid service. As I mentioned in my article, they are finally coming around.

    I think that Google and LG will sell a *#*tload of Nexus4 handsets alone- due to the price.

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  • chinu Nov 19, 2012 Link

    This will be only decided upon how LG do with nexus 4... Google has given him a golden opportunity to come bank in market.. This time is do or die for LG....

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  • Patrick R. Nov 19, 2012 Link

    The problem with the nexus platform is it is geared towards a very specialized niche of the market... the devs and those who care about updates. It is an enthusiasts phone. As for the majority of the market - those that don't care about updates, those that are happily tapping away at Android 2.3 - unfortunately for LG are those that care about customer support. It wouldn't come up really if they churned out phones without manufacturing issues.

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    Christopher Silva Nov 19, 2012 Link

    Patrick, considering the price, the Nexus4 may break this pattern and be adopted by normal consumers and not just devs and techs. I think the competitive price will bring a new breed to the Nexus line, and to be honest, I welcome them all.

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    Christopher Silva Nov 19, 2012 Link

    Chinu, you may be right on this one- "do or die"

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