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Nexus 5: common Lollipop problems and how to fix them

Kris Carlon
16

Though the Nexus 5 continues to be the pocket rocket for many Android fans, it's not without its fair share of bugs, Gremlins and peccadilloes. So we've rounded up the major Android 5.0 and Android 5.0.1 Lollipop problems and their solutions to help you get back on track. We'll add Nexus 5 Android 5.1 problems as they arise, so stay tuned.

nexus 5 back dbrand skin carbon
We love the Nexus 5, but it's far from perfect. © ANDROIDPIT

How to fix Nexus 5 Android 5.0.1 Lollipop problems

The solutions below are generally geared towards the latest Android version bugs, but some of them will be persistent bugs from older Android versions. Generally speaking, the solutions will work no matter which version the problems appear in. But keep in mind that some bugs have been patched in later Android releases, so always make sure you have the latest firmware available for your device. To check, go to Settings > About phone > Software update.

First, back everything up

Lollipop on the Nexus 5 is a major upgrade to Android with some very big changes. That means it’s essential to take precautions before you upgrade your phone. In particular you should back up anything important - family photos, login details, contacts - and sync with any cloud services you use in order to make sure everything is up to date.

To back up your Nexus 5 data to a Google account:

  • Tap Settings > Backup & reset
  • Tick the box next to 'Back up my data'
  • If you haven't set up a backup account yet, tap Backup account when instructed, and enter your Gmail details.
  • Wait until you're notified that the backup has been completed.
AndroidPIT Nexus 5 Android 5 0 1 Lollipop no notifications
Telling your Nexus 5 to interrupt you with nothing is as close s you'll get to traditional silent mode. / © ANDROIDPIT

No Silent Mode in Lollipop

One of the more perplexing decisions Google made with Android Lollipop was to remove the long-standing Silent Mode, which would normally be accessed by holding the Volume Down button on your phone for a few seconds. This is because Lollipop uses a new 'No Interruption' mode instead, which also removes LED notifications. Fortunately LED notifications are back in Android 5.1.

To enter 'No Interruption' mode:

  • Press a volume key on your Nexus 5
  • Tap None in the volume menu
  • Select whether you want to be in 'No interruption' mode Indefinitely or For [x] hours.

Another solution comes courtesy of one of our awesome community members from AndroidPIT.it, who made a nice little silent mode toggle for your Nexus 5 called Silent Mode Lollipop. It's simple and it works right from your notifications shade. 

AndroidPIT Nexcus 5 Android 5 Lollipop silent mode toggle
The simple silent mode app toggles silent mode even in Android Lollipop. © ANDROIDPIT

Wi-Fi and Connectivity issues

This tends to occur on every single Android update ever. For every phone. Every time. The solutions are just as slap-dash and temporary as always too: toggle airplane mode on and off, forget and reconnect to your Wi-Fi network, toggle mobile data on and off, or reboot your phone.

Another possible solution is to change your Wi-Fi channel or even the whole Wi-Fi band between 2.4 GHz and 5 GHz on your router.

  • Enter your router address into a web browser on a device that's connected to it (usually 192.168.1.1 or 192.168.0.1).
  • Enter your router login details (you can find a long list of default router passwords here)
  • Each router varies, but you'll want to go to the Wireless settings menu (possibly by clicking through Settings or Advanced Settings first), choosing the 2.4GHz or 5GHz band, then select a channel
  • As a general rule, channels 1, 6 and 11 tend to work well, while channels 12 and 13 are best avoided.
AndroidPIT Android 5 0 Lollipop Wi Fi toggle forget network
Toggling Wi-Fi or airplane mode and forgetting network connections are all potential solutions. © ANDROIDPIT

Random app crashing

Following the Nexus 5 Lollipop update, several readers reported random app crashes on their devices. The main culprit for app issues following an update is the app or system cache. If there's one app in particular causing issues, go to 

  • Settings > Apps > [app name > 
  • On the 'App info' screen, tap Force Stop and Clear Cache

If the problem persists, you may need to reinstall the app, or wipe your phone's cache partition from Fastboot Mode (this won't cause you to lose any data). To enter Fastboot Mode:

  • Turn your Nexus 5 off, then then press and hold Power and Volume Down buttons as you're turning it on. 
  • A dark screen with several options should appear. use the volume buttons to navigate to Recovery Mode and press the power button to select it.
  • Hold the 'volume up' key for a few seconds until a new menu appears
  • Use the volume keys to highlight Wipe Cache Partition and select it with the power button.
AndroidPIT Nexus 5 Android 5 0 Lollipop clear app cache
Clearing app cache's (or the system cache) is always a good idea.© ANDROIDPIT

Battery drain issues

A battery drain issue following an Android update! Whoever would have thought? This problem follows each Android update like day follows night. The simplest solution? Back up your apps and data (see first tip), install the update, do a factory reset, then restore your apps and data and enjoy a bug-free Lollipop experience.

To factory-reset your Nexus 5:

  • Go to Settings > Backup & reset > Factory data reset
  • Read the information, understand that all your apps and data will be wiped from the phone (but that's fine, because you backed them up), then hit Reset phone or Reset tablet
  • Enter your PIN if you have one, then tap Delete everything
AndroidPIT Nexus 5 Android 5 0 Lollipop battery
Battery drain issues frequently follow Android updates, and just as quickly clear up. © ANDROIDPIT

If the battery sucking persists you can always disable certain power-hungry apps or install a battery-monitoring app like Battery Doctor or Juice Defender to see where the problems lie.

High RAM usage

Another performance bug that is relatively easy to fix is high RAM usage or sluggishness following the update. Again, like the random app crashes, the simplest solution to this problem is to go to Fastboot (see 'Random app crashing') and then wipe the cache partition.

nexus 5 back camera close up
Fancy that...a camera-related bug after an update on the Nexus 5. © ANDROIDPIT

Flashlight bug

Another one to be corrected in the Android 5.0.1 update, this little annoyance meant that if you kept the flashlight on until it timed out, both the flashlight and the camera app wouldn't work until you did a reboot. I wish I could say that Google got on top of this one quickly, but it was around way back in the developer preview. With Android 5.1 imminent, we're hoping that Google fixes this issue, for which there is no workaround.

 


Decided to stick with Android 4.4 KitKat? Still have problems? Here are those solutions too.

How to fix Nexus 5 problems on Android KitKat

Wi-Fi Connection Problems

This problem doesn’t just plague the Nexus 5, but almost every smartphone after their initial market launch. In order to fix the Wi-Fi connection from dropping or not working at all, we’ve got a few solutions for those users who connect with a router or have reported on slow or laggy connections.

Solutions

Activate airplane mode or deactivate Wi-Fi on your Android, wait a few seconds and then deactivate airplane mode or turn the WiFi back on. You can also reboot your device.

androidpit nexus 5 solutions 1
© AndroidPIT

Other things you can try include:

  • Restart your router
  • In the settings under Android, choose Wireless and Networks and then choose Wi-Fi. Select the connection that is being problematic and remove it from the list. Afterward, connect it again.
  • Change the network frequency, either by changing the settings on your router or Android device. To do this, choose WiFi from in the settings. In the overflow menu, select ‘Advanced’ and then Wi-Fi frequency band. The standard here is automatic, however the 5 GHz and 2.4 GHZ settings could help as well.
androidpit nexus 5 solutions 2
© AndroidPIT

In certain circumstances, your network channel is full which means that too many other networks are connecting to the same one. The app Wi-Fi Analyzer will help you see which channels are available.

Problems with the speakers

The Nexus 5’s speakers are built on the bottom left side, while the microphone is on the right; it doesn’t have stereo speakers. Unfortunately, the audio quality leaves us wanting more, especially when listening to music, watching videos and even playing games. In many cases, the sound is quite muffled or simply just too quiet.

Nexus 5 unboxing microUSB speakers
© AndroidPIT

Solutions

  • The Nexus 5 was delivered with Android 4.4 KitKat and a few sound and speaker problems were resolved with the update to 4.4.1 or 4.4.2. In the settings, you can verify which version of KitKat is currently running your device under About Phone, then System Updates.
  • When using Google Play Music, you might be able to solve the problem by activating the equalizer settings. This could help you to improve the sound quality. According to some users, activating Surround sound also enhances the overall quality.
androidpit nexus 5 solutions 3
 © AndroidPIT
  • This may sound dumb, but when watching movies or playing games on your Nexus 5 in horizontal mode, it often happens that the speaker gets covered. Watch the positioning of your hand and rotate the device 180 degrees.
  • It also might help to try another app in order to see if this improves sound.

Battery and Endurance

BatteryNexus5
© AndroidPIT

The fact is that the Nexus 5 packs a 2,300 mAh battery and though this won’t suffice for many users, there are some problems which can be resolved or improved when tweaking the appropriate settings.

Solutions

  • Make sure you monitor WiFi, Brightness, (live-) wallpapers and display standby settings. With our list of general battery tips, this should help your Nexus 5 last longer.
  • Some apps will often help you manage your battery life better than you can. A good one to try is Battery Doctor, but there are many more out there.
androidpit nexus 5 solutions 4
© AndroidPIT
  • Activate Battery saving mode for Location. To do this, go into your settings and choose Location from the menu. Select Battery saving mode.
  • Problems charging: should your charging cable buzz or vibrate, overheat or not even charge your phone, then it is probably defective. You can also charge your Nexus 5 by connecting it via USB cord to your PC, while defective or damaged chargers should be replaced. 

Overheating

Many users have reported that their Nexus 5 gets warm quite quickly and when playing music or using apps with hi-res graphics, it really heats up.

Solutions

  • After playing a demanding game for quite some time, it might help if you close the app and start your device again, which reduces the strain on your smartphone.
  • Avoid leaving or using your smartphone in direct light from the sun and a lamp as well as heaters. You might not want to leave it in a hot area either, like a car sitting in the sun.
  • While the phone charges, it’s best to not run any apps to keep overheating at bay.
  • If you find that your Nexus 5 also overheats while in sleep mode, there could be a defect. For safety’s sake, try exchanging the device or at least get it checked out by a specialist.

Camera Problems

The Nexus 5 camera has suffered from a whole host of problems, from the dreaded "mm-qcamera-daemon" battery drain issue, to nondescript stutters, lags and crashes. Some of them can be fixed by a quick software update in your settings > about device > software update page. Otherwise, check out our Nexus 5 camera problems and how to fix them article for all of the solutions you may need.

Nexus 5 camera sensor
© AndroidPIT

Rattling buttons and weak vibration

The speaker and power buttons are relatively loose on the Nexus 5, while a little bit of room for movement is completely normal. That being said, a few devices have been delivered with looser than normal buttons. There have also been reports on weak or defective motors which are either too loud or vibrate too softly.

Solutions

  • A case or cover can significantly help fix this problem, since the room for the buttons to move has been significantly reduced.
  • Vibration strength is a matter of taste, however when your Nexus 5 vibrates too much or too little, this could be caused by a faulty processor.
  • In the case of obvious defects, you can try contacting customer service for Google Devices.

Related Topics

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Comments

Write new comment:
  • Dominic Lalonde 2 weeks ago Link

    Nexus 5 with Videotron, since the last update (2 weeks ago) to lollipop 5.1 When I send pix by SMS the person at the other end will receive it several times continuously and my phone will send me an error message mentioning that the picture was not sent (even if the receiver got it several times). I then, have to erase the conversation. It does that everytime. And also my app Hangouts will crash every hour or so.
    Any solutions ??

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  • Niner604 3 weeks ago Link

    The issue I have is that my mic stopped working shortly after the Lollipop upgrade. The 5.1 update didn't fix it. Basically, the person calling me can't hear me. Even the "Okay Google" command doesn't work. Only if you connect a headset with a mic or a Bluetooth earpiece that you can actually use the phone feature. Apparently, this is a common issue with many Nexus 5 users, yet there still is no fix. Strange how an OS upgrade disables the primary function of a cell phone... It's mic! I'm hoping this gets corrected soon. I'm planning to try to downgrade to Kit Kat a try to see if that works. If anyone has any helpful tips, please let us know.

    1
    • Nizar Al 3 weeks ago Link

      I have the same problem, it works when put it on speaker phones and headset. hopefully they fix it ASAP.

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    • Alexítron3030 2 weeks ago Link

      I have the same problem, i can only get it to work if I am on loudspeaker.

      0
  • Kim Johansen 2 months ago Link

    I have this problem that my battery sometimes won't charge fully, even though it is charging all night. Apparently this is only when my original cover is closed. It appears that I when I don't shut my cover during the night it does charge fully. Does anyone else have this issue? What can I do to try and fix it?

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  • Rafael Lucas 2 months ago Link

    And to fix lollipop touch screen issues, which doesn't reponse correctly when is charging?

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  • Gowdham K 2 months ago Link

    I bought Nexus 5 last month. Right now i am facing issues in cellular network getting dropped frequently. I have choosen LTE (Recommended) in Preffered network option followed my switching off and On my device. But its of no luck. I dont have the APN settings. During the availability of network i have seen the APN settings.

    Is the problem is with my handset or network ? Please advise as i bought it recently only :)

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  • IShop BD 2 months ago Link

    Very nice post. More discuss this matter welcome to our www.ourschat.blogspot.com

    0
  • Vinay8484 Mar 12, 2014 Link

    I bought it when google started N5 distribution in india. Problem increasing day by day now.
    1- battery drain
    2- Heating issue
    3- speaker less sound
    4- Heating issue
    5- Camera issue . its shows cant open camera app

    I think google should start working on replacement of initial launch devices.

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    • Jack Smith 2 months ago Link

      Maybe not all initial devices! My "day after release" Nexus 5 didn't had any hardware problems, my Nexus 6 also :) maybe im lucky or the initial devices in switzerland aren't that buggy?!

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  • Dhruv Kumar Mar 1, 2014 Link

    Hi,
    I did it , what you told to do for wifi ? still wifi is not working.......can u give me some other tips
    Which should work on Nexus 5 mobile.

    Thanks In Advance
    Dhruv Kumar

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  • Dakota Simpson Jan 25, 2014 Link

    I recently got a N5 from a GNex. Its interesting as I keep reading about battery issues and Ive found my battery life is miles ahead of the old phone. My GNex and my Android phone before that was horrible. Even with minimal use, I could never even get past 2 or 3pm before it died. While the speakers on this phone still aren't great, they are substantially better than the GNex…and Ive found the screen so bright that when Im at home, I have to put it on 3% so it doesnt hurt my eyes. The location battery saver settings seem to work too and I don't find that affecting any apps
    I do keep having problems with the camera and gallery…and I hate Hangouts and the forcing of Google Plus on everything when I don't use it. And don't want people being suggested to me to text when I don't know any of them.
    I also wish they would let GOOGLE NOW work with more than 1 Google account. I have one personal/casual and one professional and thus don't get information with both

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  • Clive Jan 23, 2014 Link

    And other failures like my Nexus 5 (4.4.2) Bluetooth won't pair with any other devices (hands free car kit, Sony Smartwatch). When is Google going to fix it's failures?

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  • Sander Schaeffer Jan 22, 2014 Link

    I'm missing the category Gps hardware failures.. Which plague alooooottt of Nexus owners

    1
    • Nathan Yang Jan 30, 2014 Link

      Yep. The rattling power button and GPS issues were common in the first batch of Nexus 5's released (mainly those ordered on the first day). Anyone seeing those problems should've RMA'ed their device.

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      • Jack Smith 2 months ago Link

        I have (had,now N6) first batch Nexus 5. recived mine a day after release and didn't had ANY problem expect the Google Play Services Battery Drain bug. Only when gps on and this is on all devices i tested!

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