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Galaxy Note 2 Android 4.3 update misses the mark

Kris Carlon
28

You may recall just last week that I reported that the rollout of Android 4.3 to North American Samsung customers with a Galaxy S3 or Galaxy S4 was almost complete, even though many users had not yet received the OTA update. Those with the Galaxy Note 2 seemed to be next in line and yet so far only Sprint has rolled out the scheduled update with the other major carriers having nothing to show as December 2nd came and went.

Note 2 Android 4 3
Jelly Bean may still look to be far away, but it is on the horizon. / © Samsung; AndroidPIT

International versions of the Note 2 have been getting Jelly Bean for weeks now, while in the US only Sprint customers have anything to show for their patience. Verizon were scheduled to release Android 4.3 to the Note 2 on Friday last week, but that date came and went with nothing happening and no news as to why. T-Mobile, US Cellular and AT&T are all expected to release the update this week, but no one got off to a fine start on Monday, and customers continue to wait.

While it may be frustrating to wait longer than expected, if the update happens without any of the problems that have plagued the North American Android 4.3 updates for the S4 and S3, and even more so on international variants, then the wait will be well worth it. Just think of all the Samsung owners who have ended up with an unusable handset for weeks while Samsung works on a fix. Meanwhile, north of the border, Canadian carriers continue to push out the update, with some smaller carriers getting it out successfully before the big guns to the south.

Are you waiting patiently for the Note 2 update? What is your feedback on the carrier response to the update?

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Comments

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  • morne kruger 7 months ago Link

    im in South Africa and we are recieving updates just after the south pole does!!!!! sick of waiting

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  • Philipp Junghannß (My1) 7 months ago Link

    the following is a little bit wrong:
    "International versions of the Note 2 have been getting Jelly Bean for weeks now"
    since the note 3 came with 4.1.1 out, which is Jelly Bean... so even the carriers have Jelly Bean on their Note2 devices

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      Kris Carlon 7 months ago Link

      Haha, fair call @Phillipp, perhaps I should've specified which Jelly Bean version I was talking about, but I thought it was obvious I meant 4.3!

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      • Philipp Junghannß (My1) 7 months ago Link

        of course of course but it could let beginners in the scene think that it is an update from ICS or whatever to JB4.3, which would be really hilarious...
        well my Galaxy S wifi 5.0 got an "Update" from Gingerbread to JB4.3 whioch proves that modders can do everything, now I want kitkat...

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  • Ann Droid 7 months ago Link

    Northern California, on Sprint. No update.

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  • John Stringhan 7 months ago Link

    What carrier response? Verizon has said nothing about any update coming out. All info about an update has come from the web. Maybe someone forgot to tell Verizon to post the update.

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      Kris Carlon 7 months ago Link

      That was my point @John, what response! It seems everyone has been way too silent on this whole update rollout. Even a ''we don't know when it will happen'' statement would be better customer service than simply ignoring it and leaving customers guessing.

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    • Travis Parsons 7 months ago Link

      I had an online chat with verizon wireless and I got the operator to say that the 4.3 will go out on 12/23. Who knows if that means anything.

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  • Gary Munn 7 months ago Link

    It might be "rolling out", but it has not reached Canada yet!!!!!

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  • Tammy Douglas 7 months ago Link

    im tired of waiting Samsung has really let its customers down this time

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  • Jason Guess 7 months ago Link

    Maybe I'll purchase a Nexus phone next year when my contract expires, that's the only way I'll get all the software updates

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      Kris Carlon 7 months ago Link

      Not a bad move @Jason. I never knew why everyone buys other devices (especially if they hate waiting for updates) when Nexus are cheaper, just as good specs-wise and get immediate updates and all of Google's attention if there's a problem. I don't need eye tracking and air gestures, I just want a speedy cheap phone that gets firmware updates! A nicer camera and speakers would be nice though...and expandable memory and removable battery...ok, now I remember why people buy other phones!

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      • Philipp Junghannß (My1) 7 months ago Link

        I dont need exe-tracking either, but I rly like my S-pen on Note 3 and the best, I just payed 104€ for my Note 3 (NOT on contract) on 1st Nov when buying it since I got my money back from the Note 2 in September. (the second tome)

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  • Scott Foltz 7 months ago Link

    I have the galaxy note 2 on Sprint. I still have not gotten my update.....

    I'm thinking about just rooting and installing CM10.2 or something...

    I'm tired of waiting

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    • eric marabello 7 months ago Link

      Scott... Did you try update on kies and not ota? Ota did not work for me but kies worked for me last week. I am on East coast.

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    • Antoine Gray 7 months ago Link

      Try the tigra rom. Not only do you get a very stable rom 4.3, but you also get about 95% of the Note 3 funtions and apps! I have on mine it it is phenominal. Only catch is you need a n7100 international version or it won't work. Your must also be rooted.

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  • Xavierr 7 months ago Link

    Ive just been so anxious waiting for this update and I feel pretty let down by this delay. I mean I would be absolutely fine if I just had "Hey we have delayed the update for technical difficulties but we are working on fixing them immediately" or something line that but with nothing at all is pretty frustrating

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      Kris Carlon 7 months ago Link

      Hi @Xavierr, you're right: no response is insulting to customers. It's not hard to say: ''we're sorry, there's problems but we'll let you know as soon as we fix them'', but to hear nothing is not very good customer service. Maybe you can stop paying your bill and when they ask for it tell them it's because they never told you anything about when the update should arrive. If everyone did this... ;)

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  • Ann Droid 7 months ago Link

    This delay is pretty timely for me. I've been waiting for the Nexus 10 2013 to be released. Got tired of the wait (overdue by a month) and decided to look at the Note 10 2014. Almost purchased it until I realized my Note 2 hasn't received it's update and probably would never had gotten one if it wasn't for Samsung wanting more devices able to communicate with their watches (aka wearables).

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      Kris Carlon 7 months ago Link

      Glad there's a silver lining there for you @Ann!

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  • eric marabello 7 months ago Link

    Running 4.3 on Sprint Note 2. East coast USA. Did not wait for OTA. Used Kies and it recognized need for update. Worked for Note 2 and S3 on Sprint network. 4.3 working good on both devices. Improvements are difficult to see.

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  • Andrew Befus 7 months ago Link

    My phone works fine...didn't need 4.3 upgrade and it doesn't seem to improve much on an already better-than-perfect phone (Galaxy Note II). So how much of a whiner do you have to be to make noise about a delay in the rollout of this update? Also, how much free time do you have to have to be out researching when the next update is due so that you can know when to be upset that you haven't received it yet? It showed up on my phone, THEN I decided to find out what it was and became annoyed by the whiny tone from the online media and such. I'll bet most of the whiners never debugged a line of code in their lives. Sure there are plenty of legitimate things to complain about out there, I feel this wasn't one of them.

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  • David Braverman 7 months ago Link

    Samsung really dropped the ball here....I switched from Apple thinking that Samsung had their sh-t
    Together. ....its obvious that these big companies strive for market share, then turn their backs on the very customers that help make it happen.
    Shame on you....all Samsung will get out of this....helping LG, HTC, etc...
    Get better market share!!! Congratulations Samsung on your latest marketing strategy.

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      Kris Carlon 7 months ago Link

      Well, right now HTC could sure use the help!

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  • Chris Waycott 7 months ago Link

    I have the Note II on Sprint and woke up to an OTA update this morning (Indiana), but I see some bad reviews on the web. My phone works fine the way it is, and I don't want to use Galaxy Gear or Knox. Stories of lock screen issues, decreased battery life and charging times are all over the place.... A factory reset is suggested to fix issues but who wants to do that? That is time consuming! Has anyone updated and had a good experience?

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      Kris Carlon 7 months ago Link

      Hey @Chris, from what I've read, the Note 2 hasn't had half the problems as the S3 and S4 (in that order), but if you're happy with your current version then I'd suggest sticking with it, at least until all this blows over and everyone is happy that the update is stable and working as expected.

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  • Jeff Nicolajsen 7 months ago Link

    Samsung Note 2 on Telus. Found the upgrade from 4.1 to 4.3 was more of downgrade in functionality. Quick Navigation toggle button for Mobile data is now gone. Need to turn on mobile data to text multi-recipients. Battery life has dropped. Read text to speak is now gone. I am PO'd! How do I rollback to 4.1.

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  • Omri Kehat 7 months ago Link

    Israel. Nexus 7 received OTA 3 weeks ago. Note 2 still waiting. Can't remember if I had 4.1.2 or I had one update in past year

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