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Samsung offers free S4 battery replacement

Kris Carlon
4

If you're an otherwise happy Galaxy S4 owner dissatisfied with the battery in your smartphone, you're not alone. Some carriers are reporting a 30 percent return rate of the flagship device due to battery problems. Samsung is aware of the problem, and considering the S4 already hasn't lived up their expectations, they're doing something about it: offering free replacement batteries for S4 owners. The offer is good for customers suffering from extreme battery drain and swollen batteries.

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Samsung acknowledges the problem has affect ''a limited number of customers,'' but 30 percent with certain carriers seems like an awful lot of dissatisfied customers. The 2,600 mAh Lithium-Ion battery should not be seeing these kinds of problems this early on in their lifespan, and as such, must be due to a manufacturing or material fault. Samsung's response is to be commended, and the affected owners should be grateful their battery is simply swollen or draining quickly – much better than the spate of exploding batteries we saw a couple of months ago. But in any case, we'd expect more from Samsung.

Customers affected by the problematic batteries can visit their nearest Samsung Electronics Service Center to receive a replacement battery free of charge.

Do you have S4 with battery problems? Will you be taking advantage of this offer from Samsung?

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Comments

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  • krunal 11 months ago Link

    where can the battery get exchanged? local stores or Samsung Store?

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  • aman 11 months ago Link

    which countries are included...?

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    Kris Carlon 10 months ago Link

    Trusted Reviews is British and the Samsung letter was sent to them directly, but no specific country was listed. Just look up your nearest Samsung Service Center and go on in and see what happens if you're one of the unlucky ones affected. Might not be a bad idea to have the statement from Samsung ready on your phone to show them though!

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  • Lee Hoang 10 months ago Link

    I got my battery replaced in Denmark.
    The symptom for a bad battery in my case, is that the phone suddenly shutdown and can't start up again, only when connect to a charger it will boot.

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