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2 min read 3 comments

New Verizon Return Policy Will Screw You Over (If You Aren't Insanely Careful)


Better start wearing those white magic magician gloves while playing with your phone for the first time. If it is defective and there are any blemishes on it at all, you may be out of luck when looking for a replacement according to the new warranty guidelines over at Verizon. In laxer days, defects like 'smooshed by a massive butt' or 'scratched by a cat' would suffice. No more! Verizon is now cracking down on cell phone torturers who previously abused the company's genorous warranty policy.




Not Covered By Warranty

Cameras take pictures of the phone's cosmetic flaws before a replacement is sent out.


Verizon's new standard warranty decrees that if there are scratches of 5mm or more, blemishes on the screen or lint or dust under the camera lens, you will automatically be charged $299. Basically, if there are any problems whatsoever with your device, you better sprint to the nearest Verizon before life happens to the phone and it is made forever un-returnable. 

Oh and cameras at an anonymous warehouse will take pictures of your phone from every conceivable angle in order to determine whether or not it has been damaged, which means that you'll need to make sure you cocoon that  phone in bubblewrap before sending it off, lest an erstwhile in-transit scratch ruin your claim forever.

But that's not all. Verizon will now charge you when they ship the phone back, and they're severely reducing the number of lender phones they hand out so you'll be phoneless for a few days.

The new plan will likely lure plenty of paranoid new phone owners to upgrade to Total Equipment Protection, which may have been Verizon's plan all along.

What say you, readers? Is this an understandable attempt to prevent folks from sending in their toilet-plunged phones or a maniacal new policy that'll make you less likely to buy your next device from Verizon?

Source: Android Police


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  • vzw is known for screwing us over... Without kissing us first , buutt.. They have the goods! The network, the phones and still better vs than Apple.. The only thing missing is an intuitive mp 3 and music program. That is still owned by itunes. So, they still have us over the barrel.. And I would agree with the statement, its all in their game plan.

  • Yet more proof that Verizon is one of the most customer unfriendly corporations in the US (although AT&T is not far behind).

    This kind of stuff just drives me up the wall. I used to have a SONY digital camera and when I sent it back to the repair place somewhere in Texas (paid the postage myself naturally) they sent it back saying I had not complied with the warranty conditions without any further explanations.

  • OMG! This remembers me to "Achmed, the dead terrorist" when he says: "At least I took the Verizon bastard with me..."