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Android 4.3 update for Galaxy S3 causing problems, rollout stopped

Authored by: Kris Carlon — Nov 14, 2013

Samsung Galaxy S3 owners have been rejoicing to get the Android 4.3 Jelly Bean love on their year-old devices, but the joy has turned sour for many, who are experiencing problems after the update has been installed. S3 owners in the UK and South Korea are reporting problems with battery performance, apps crashing, spotty performance and problems with Wi-Fi connectivity, according to Sam Mobile. Samsung has responded by pulling the pin on the rollout until the problems are fixed.

Android43 Lemon
What's that they say about making lemonade? / © AndroidPIT

The problems don't end there though, some users are getting complete lock ups of their device, meaning they need to pull the battery out and reboot to fix it – this is not the kind of thing you'd expect from a major manufacturer that's had almost four months to get the update right. The occasional app crash and poor battery are issues many smartphone owners are already kind of used to, but complete freezes is not acceptable, especially following an update that's supposed to make major stability and performance improvements.

Morte subita s3
Samsung's attempt at a 4.3 update brings scary things to your S3. / © AndroidPIT

If you own an S3 and have seen the update notification, you might just want to hold off on hitting install for a while longer. Keep an eye on AndroidPIT for news concerning fixes to the Android 4.3 update and enjoy the fact that at the very least your current version is working. Samsung has acknowledged the problems on their UK Facebook page, stating that the engineering department is aware of them. Let's just hope they're working on them too. The next question is: what does this mean for the Galaxy Note 2, which is also about to get the update, and other Samsung devices that are next in line?

Do you have the Android 4.3 update on your S3 yet? Have you been experiencing any problems post-update?

Kris Carlon comes to the AndroidPIT Editorial Team via a lengthy period spent traveling and relying on technology to keep him in touch with the outside world. He joined the Android community while resurfacing in civilization back in 2010 and has never looked back, using technology to replace his actual presence in other people's lives ever since. He can usually be found juggling three phones at once and poring over G+ posts, Reddit and RSS feeds.

58 comments

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  • Simon 10 months ago Link to comment

    Hey :(
    I'm having a problem too - my Samsung Galaxy S3 does vibrate mode with every notification or call i get in - but i do have shut down these options several times restarted the phone but nothing works if i use my phone in "loud" mode i only wanna HEAR my phone wothout vibrwting...i was used to do so that my phone only vibrates in "vibrate mode" since update 4.0 but now since i clicked on install Android 4.3 i have this problems -.-

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  • TAI AN NI 10 months ago Link to comment

    After updated. Android. 4.3.. all my apps are forced stopped. My clock, gmail, and Facebook all couldn't open. Although visited Samsung service center, pay the fees for reinstall software. Problem still occurred. Seriously need help.

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  • Døctør Støne Mar 9, 2014 Link to comment

    Hi guys. I have a bit of a dilemma... I downloaded and installed the 4.3 update last night, and it seemed very cool until I installed a screen lock. At first, I installed a pattern swipe lock which worked well for the first few unlocks, until it seemed as though my phone had forgotten the pattern and locked me out. Luckily I could still get into my phone via a security pin work-around. I then proceeded to change my screen lock to the security pin (a banking pin number I used to use as a kid). The result is that my phone seems to have forgotten this pin as well, and now I can't get back into my phone!? I have tried over 100 times to get past the screen lock with my (unforgettable) pin without success. Some forums say that I should keep trying until I am prompted to verify my google account, which a can gladly do, but after 130 failed pin attempts, I am worried that this prompt may never appear... Has anybody had the same problem? And is there a way for me to get back into my phone without having to factory restart my device, and subsequently lose nearly 2 years of important private and business data and pictures?

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  • Ahmed Achraf Feb 14, 2014 Link to comment

    i have updated to this shit firmware and everything crashed and i have factory reset my mobile and can't access my old google account where i ahve stored every thing !!!!!

    and now every application is crashing !!!!


    failure for google and samsung for not testing before releasing

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  • sibsabz Feb 10, 2014 Link to comment

    Hi,I'm from Iran, I updated my galaxy s3 and now I can't access to wifi and I don't know what should I do... I can not download fireware for my phone .. please help me

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    • Kris Carlon
      • Admin
      • Staff
      Feb 10, 2014 Link to comment

      Hi @sibsabz, you can check out some fixes for the Android 4.3 problems (including Wi-Fi) in this article: http://www.androidpit.com/fix-android-4-3-problems-on-galaxy-s3 There's a link in there to another article with other fixes too.

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      • sibsabz Feb 12, 2014 Link to comment

        HI,thanks for your help but I can't download fireware because there is no thing in sammob site for my country...do you know another way to help me??

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      • Kris Carlon
        • Admin
        • Staff
        Feb 14, 2014 Link to comment

        Hmm, perhaps it's not available for Iran yet? You could just flash a general I9300 firmware (and install a language pack if you need it). But I would advise calling your carrier and getting advice from them in case there's any carrier issues I don't know about. You might need to manually add Iranian APNs yourself. But your carrier should be able to advise you.

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  • Michelle Ross Dec 14, 2013 Link to comment

    I really did not want to update my phone after reading some online reviews. But it got to the point where I was being prompted every 30 seconds to update that I couldn't really do anything with the phone. I have the Galaxy S3 and updated to 4.3 two days ago. The update itself took about 15minutes and was completed easily. However, I am now experiencing frequent crashing of apps and battery drain. My gallery shuts down every single time I attempt to do something with a picture I've taken. I called Samsung and was told I could either do a factory reset (and lose everything) with no guarantee that would fix the problem or I could send it to them for 7-10 business days with no replacement phone. I HATE this upgrade!

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    • Kris Carlon
      • Admin
      • Staff
      Dec 18, 2013 Link to comment

      You're not alone @Michelle. A lucky few got a problem free update but most have been impacted negatively. At least Samsung are offering to fix your phone. Many people get told Samsung are unaware of any problems even though they're pasted all over the internet and on Samsung's Facebook pages). I would suggest doing a backup of your apps and data and giving the factory reset a go. AT the very least if it doesn't work you've got a backup for when you give Samsung your phone for repair.

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  • Karen Mulhern Dec 13, 2013 Link to comment

    Since installing the update yesterday I noticed the camera flash going off randomly....it just did it again now while I'm posting this! Is there anything I can do about it!?!?!!!!

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    • Kris Carlon
      • Admin
      • Staff
      Dec 18, 2013 Link to comment

      That's a new one @Karen! Have you turned off the flash in the camera pp and it still goes off on its own? I'd suggest doing a backup and then a factory reset to see if that will clear the bug out.

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  • Ricardo Garcia Dec 9, 2013 Link to comment

    Now*

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  • Ricardo Garcia Dec 9, 2013 Link to comment

    T-Mobile Galaxy Note 2 update is not OTA.

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  • Hamzat Hoxcho Nov 27, 2013 Link to comment

    Have now android 4.3 (on s3), but im not happy with it, the biggest problem is the screen unlock, always needs 20-30 seconds to open, music also laggs when i lock the screen,now im waiting for the next update to fix it,

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    • Kris Carlon
      • Admin
      • Staff
      Nov 29, 2013 Link to comment

      This is probably the worse thing @Hamzat, waiting for the update, not knowing if it will affect you positively or negatively and then getting the bad version and having to wait for a fix. Makes you wonder if you'd just be better off staying put on 4.1.2.

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  • karlos jackal Nov 25, 2013 Link to comment

    no i havnt kris but i wil do it and mine has still been
    fine since. i wil put it up soon and hopefuly it wil help others

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  • karlos jackal Nov 24, 2013 Link to comment

    just letting you all know that i reset mine to factory settings and when it reboots it comes up as 4.3 again but says do you want to do an update and i pressed no and my phone is now working perfect so i now have a working phone with the 4.3 without all the bugs in it. i hope whoever tries it that it also works for them and make sure you save your phone numbers and photos etc before you do it then you can put them back on after. my battery is lots better to now

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    • Kris Carlon
      • Admin
      • Staff
      Nov 25, 2013 Link to comment

      Thanks for the tip @Karlos! Have you added this to the forum thread as well? This would be a good tip to share in the forums too. Just search for ''Samsung's botched Android 4.3 update fiasco'' - it'd be helpful info for others affected.

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  • Ron Mackie Nov 22, 2013 Link to comment

    Samsung Sucks!

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