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Do you still trust Samsung smartphones?
Poll 2 min read 65 comments

Do you still trust Samsung smartphones?

The debacle with the Galaxy Note 7 has left deep scars. Not just financially, but the reputation of Samsung's products has also been tarnished as a result of the incident. In a recent survey, over 30 percent of current Samsung users would never again buy a new smartphone from the brand. We want to know whether you've lost trust in Samsung.

Who could have thought, at the introduction of the Galaxy Note 7, that this smartphone could result in such deep negative impact on Samsung. The Note 7 should have given the company a strong end-of-year sales boost to but instead, it looks as if it has triggered a negative trend in the long term.

This trend is confirmed by the survey conducted by Branding Brands. In the survey, 1000 owners of Samsung smartphones were asked whether they would buy a smartphone from the South Korean manufacturer, despite the Galaxy Note 7 debacle. Forty percent of respondents said they were considering changing phone brand. Of those, thirty percent said they'd even leave the Android ecosystem and get an iPhone. Eight percent of respondents said they would grab a Google Pixel, instead of a Samsung smartphone.

But we want to know what YOUR opinion is. Did the Galaxy Note 7 make your confidence in Samsung smartphones dwindle or is your trust in Samsung unwavering, not forgetting the way they reacted to best protect their users?

Would you buy a Samsung smartphone after the Note 7 incident?
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Readers' favorite comments

  • Hussain Ahmadi Oct 18, 2016

    The above poll result shows clearly what REAL people think because it is a real poll. Everybody knows that without Samsung Android would not have been what it is today. Even Google alone had absolutely no power to make Android spread worldwide without Samsung.

    People trust Samsung and I also think that it is Samsung who push competitors and forces them to provide new stuff. Imagine if Samsung did not exist! We would not have had large screens or OLED and many other stuff for phones

  • Faron Frisby Oct 18, 2016

    The Note series is now and will continue to be a great product! Samsung responded appropriately to the issue with the battery on the Note 7 by halting production and sales. My personal opinion is that Samsung should continue to produce the Note series but stop worrying so much about beating Apple to the punch and make sure your devices are safe for consumers. Apple doesn't offer the one thing that sets the iPhone and Note series apart, the S pen. So slow down Samsung. For those of us that use the Note products, the S pen is where the rubber meets the road. I don't want an iPhone, I want a Note 7 (or 8, or whatever you decide to call the next one) that is safe to use and does all the wonderful and useful things all the rest of my Samsung Galaxy Note products have done in the past. One lemon (for lack of a better word) does not define the whole Samsung brand. Just adjust and fix the problem and keep moving forward Samsung. The Note series still rocks! .

  • Jonathan Mogale Oct 18, 2016

    Samsung will always get my money simply because they are the only company trulky trying to. Innovate. People slag off TouchWiz but look at the innovations brought by that skin. My next phone will be a Samsung. No need to even think about it.

  • Bastian Siewers
    • Admin
    • Staff
    Oct 18, 2016

    Yeah I really agree. This is a big hit for Samsung, but most people will not care enough and realise that Samsung is still a great manufacturer. And they have the power to overcome this.

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  • Note 2 emmc bug and SDS, note 7 burning phone, when you try to change a broken phone they change only the motherboard after you send the phone for 3 times in service, bad charging cords,no firmware updates for older phones with kitkat, why? To buy new phones, bad company.


  • If you bought Note7 already knowing it performs half as iPhone then you will buy another Samesung for sure... go read xda forum on how bad the performance is... these poll results must be paid or rigged...


  • Anyone who has ever owned any note since the note 3 should know that, the Samsung notes get hot. I a freaking full on computer that fits in the palm of your hand for goodness sake, a computer without a fan.

    I really want to and think I might keep my 2nd round note 7 . there is no other phone that can even compare to this phone thus far. If so please let me know but it better have a stylus and be able to download any app you want from the Google play Store etc...


    If anything I wish I kept my round 1 note 7 that battery lasted literally all day. And charged quickly....

    America should buy out Samsung and make it the best phone in the universe.


  • Samsung forever.


  • Android it's about choices. Note 7 is a great phone but is not the only great phone. Once you start to think in a one brand mode you have become Apple. I care about Android the phone its just the means to an end and we have manny choices.


  • How soon people forget about the Apple disasters over time.


  • Ok, Here's the deal, This is what I call KARMA, first they fixed it where we could add an sd card and then they took it away, and then they fixed it where we could carry an extra Battery to make till noon. What did they do then? They took it away and sealed it all inside. OK, SAMSUNG there's what I call Karma " the Note 7 " pay back. Maybe if you bring back what you took away and then Boost things up with a Real good Battery that give more time like 2 or 3 days you might WIN us back.


  • Never had a Samsung, but still consider it a good brand. Apple had problems with batteries with the Ipods and people still trust in Apple. It's not so different.


  • I would not have any other manufacturer then Samsung just think when the incident with the note 7 came about they replaces replaced them and gave credit to the customers who had purchased them. I returned the first note 7 for a replacement i am mot having any issues and will not be returning my note 7 again i will keep it and continue to buy Samsung producta


  • Went out and got two galaxy S7s and am very confident and happy.


  • I have never got a Samsung device again after my Tab 10.1 2014 edition. Top hardware but only few countries got a software update. Samsung is good in sales but VERY bad in support after. NEVER SAMSUNG AGAIN. For half the price you can get a Chinese device that's as good as the Samsung ones on the hardware. The UI can always be modified.


  • Love my S7 and can't wait for the s8. Will order asap. I also would like to comment" F--- Apple.


  • I still will stuck to Samsung, because it seems to be the best alternative to most of all smartphone providers. Their is nothing wrong with the 7-series, and it was really bold by Samsung to withdraw the Note 7 despite the losses.


    • Bold? wow... just wow... they are already facing music because of phones burning and people asking for loses... if they continue to sell then imagine how much they will lose more... use brain before commenting... there is no boldness...they should be ashamed to compare them to Apple and poke fun at Apple always but failed to do their basic job of customer safety...


  • No


  • Definitely it would be foolish to abandon Samsung just because of the note 7 incident. I'm still using A9 Pro which is a great phone. Surely they should be able to amend whatever wrong has happened with note 7 and come back soon with a great device


  • The beauty of Android is that we have choices. When we think in terms of only one manufacture we become APPLE. Note 7 is a great device but is not the only great device thank Android.


  • They lost me when they got rid of the replaceable battery. Won't go back till that is changed!


  • Galaxy S7 is the best phone in the world, period!!


    • Unfortunately the best phone is banned on all flights and there wont be any support for this best phone.
      Innovation does not mean packing the latest technology into you latest product...


  • I was loyal to Nokia for years until Symbian was announced Dead,an the War between Nokia & Samsung made me make the Switch to Samsung,so glad i made this switch and been pleased with nearly every Samsung phone,there cameras have been amazing and simply the best to use,Note 4 was one of the Best to use and no worrying about running out of batterylife and carrying spare batteries around,was angry when Samsung stop offering the removable battery and micro sd card slot on the Galaxy S6 phones and nearly left Samsung, but nothing out there to tempt me,Samsung then released the Best phone the Galaxy S7 Edge which is just Amazing,I went into Carphone Warehouse to have a look at the Note 7 and the phone look Brilliant,but like people say you do not buy something on how it looks its how it preforms,and the battery saga as now got to make Samsung of bring back the removable battery i hope or Improve there Quality Control and show to the World they can be more trust worthy reguarding there phones batteries


  • I was a long time Apple user, but I made the switch to Samsung and I never been happier.


  • The Note series is now and will continue to be a great product! Samsung responded appropriately to the issue with the battery on the Note 7 by halting production and sales. My personal opinion is that Samsung should continue to produce the Note series but stop worrying so much about beating Apple to the punch and make sure your devices are safe for consumers. Apple doesn't offer the one thing that sets the iPhone and Note series apart, the S pen. So slow down Samsung. For those of us that use the Note products, the S pen is where the rubber meets the road. I don't want an iPhone, I want a Note 7 (or 8, or whatever you decide to call the next one) that is safe to use and does all the wonderful and useful things all the rest of my Samsung Galaxy Note products have done in the past. One lemon (for lack of a better word) does not define the whole Samsung brand. Just adjust and fix the problem and keep moving forward Samsung. The Note series still rocks! .


  • I finally hit the ideal phone with the Note 5. It has served me flawlessly over the last year and really doesn't need to be replaced. The stylus is important and useful to me. I was disappointed with the Note 7 failure, but if I need to replace my Note 5, I will consider finding another one.
    Samsung does great work, and I'm thinking that they will get to the root cause of the failure. I hope they can survive as the financial loss is breath taking. And I do hope that their stylus design returns. Few stylus driven models remain.


  • i think it can be because of media such as internet


  • I felt I had to buy the Samsung S7 Edge due to it being similar to the note 7 that I'd handed back. Samsung should feel lucky that I'm still a customer because when I pre-ordered the note 7 I also ordered a £52 Samsung LED flip wallet, a Samsung micro SD card at £140, and a screen protector at £13. And when I contacted Samsung and ask for a refund on my accessories they more or less told me to get stuffed so I emailed the CEO of Samsung UK who has ignored me. Also ito nice to see that Samsung has given the US customers $100 off a Samsung replacement device and has given us nothing. Kinda shows what Samsung thinks of its UK customers. Thank you Samsung!


    • And you're still a customer after they treated you with utter contempt like that? They've proven that they don't give a damn about you - even after you bought their most expensive flagship phone. Then you buy another one of their phones after you find out that you are nothing but an insignificant cash cow to them? I can't understand that logic.


  • My fear at the moment is to many models brought to production to quickly. The Note 7 problem maybe a pinched battery not 'bad' batteries. Then there's the exploding top loader washer - cause another design flaw, the reaction bar that holds the washing tub in place. I see symptoms of rushed to production and not just software flaws, hardware flaws.


  • Well One thing we all need to understand is that, Samsung is a company and just like every other company, they all have flaws that affect them from time to time, but i would like to believe that a true company is mesured by how they rise up from its setback. Nokia had a bad moment at one time, Iphone had its bad moment too but however as soon as it happens to Samsung it is suddenly a big issue. The Note 7 was a masterpiece in its own short space of time but we cant crucify Samsung over one setback. Like the old saying goes "Not everyday is a good day" and we could attest that in our basic lives as humans.

    Need i say more. I use a Galaxy Note 3 and i am looking forward to Samsungs Next Big Thing.


  • Everyone makes mistakes and accidents happen. I love Samsung phones and will be buying them till the day I die even if it kills me.


  • I certainly would continue to use Samsung's excellent products, having started with the fabulous S3, now using the excellent S5 running Android 5.02 & recently the brilliant Tab S2 running Android 6.01. My next device will probably be the truly fantastic S7 if I'm lucky enough I might be able to have the upcoming awesome S8.

    I'm I disappointed with the Note 7, sure am but progression doesn't always run smoothly.

    There are far more positive aspects Samsung mobile that far outweigh this one negative issue (albeit a serious issue).

    Peace ✌


  • Enough with the removable battery frenzy. I don't want to revert to the era of flimsy plastic covers and yes of course I will buy the S8. You can't beat Samsung in quality.


    • I agree mostly with you, though I don't think plastic back covers to be a negative. I put a case on my phone which covers the back.


    • "You can't beat Samsung in quality", and yet the sentence before that you were bemoaning the "flimsy plastic covers" that they used when they had removable batteries? Flimsy plastic covers hardly sounds like quality products, so your comment is contradicting itself


  • Yes I do and pray that Samsung overcome with their current issues. Trust me IPhone or nokia would rip our money without Samsung.


  • Samsung will always get my money simply because they are the only company trulky trying to. Innovate. People slag off TouchWiz but look at the innovations brought by that skin. My next phone will be a Samsung. No need to even think about it.


    • Only Samsung are truly trying to innovate? Really? So the LG G5 or the Moto Z haven't been innovative? You don't seem to know what you're talking about


  • steve Oct 18, 2016 Link to comment

    You know what this could be the shout for all manufactures to resort back to removable batteries on safety issues by default, I doubt it though.They don't like us to get a couple of extra years out of them,and it's getting harder and to get into them to replace a old one .And you'd have no market for power packs either,so I think we're in lock down for life on that score,more the petty.


  • The above poll result shows clearly what REAL people think because it is a real poll. Everybody knows that without Samsung Android would not have been what it is today. Even Google alone had absolutely no power to make Android spread worldwide without Samsung.

    People trust Samsung and I also think that it is Samsung who push competitors and forces them to provide new stuff. Imagine if Samsung did not exist! We would not have had large screens or OLED and many other stuff for phones


  •   31
    Deactivated Account Oct 18, 2016 Link to comment

    trust isn't really an issue for me, I think Samsung handled this fairly well..so far.
    if I liked Samsung I'd buy one but I don't.. trust or not isn't gonna change my dislike for their software.


    • Bastian Siewers
      • Admin
      • Staff
      Oct 18, 2016 Link to comment

      Ha! I feel exactly the same way! Everytime Samsung releases a phone I think to myself: "this looks like a great phone, should I get it? Oh wait.. the software... nah I won't be happy with it..." But that doesn't mean that the phones are bad, they are great, it's just a matter of taste I guess...

      Deactivated Account


  • I absolutely trust other existing Samsung phones. I've got an S7 Edge and am not worried one bit. As for new ones, I don't have to consider buying another one until 2018 so by then I would definitely consider a Samsung. I think they are the only ones making exciting looking phones, everything else is just a plain boring flat screen slab!


  • Haven't had a problem with Sammy myself and will stay (S4, S6 edge, S7 edge), and boy does not take much for people to jump ship at the first sign of trouble!


  • storm Oct 18, 2016 Link to comment

    I gave up on Samsung with the S5. They gave up on what made them great.


  • ljhaye Oct 18, 2016 Link to comment

    They're rumors that the Note 7 issues are tied to the layout of iris scanner circuitry (bus) in relation to the battery layout. This is an interior design issue...


  • OK, I get it. Make a mistake, get the chair! And to think I thought it was 3 strikes and then you're out.
    This is a battery issue. The Note 7 would have outperformed any mobile device out there. This unfortunate development reminds me of the hover board debacle. Who makes these batteries?
    This incident will not make me change brands. All mobile phones run on batteries and they all have the potential to ignite. When Samsung gets this figured out, those who jumped ship will eventually swim back.


    • "All mobile phones run on batteries and have the potential to ignite", yet Samsung managed to be the ones who made them ignite - and to such an extent that the phone got removed from sale and banned on flights. That's supposed to make them look good is it? Most other manufacturers use the same battery technology and don't have their phones setting on fire... And anyway, your assumption that its the batteries that were the problem is not necessarily true. When the second batch of Note 7's were sent out with the supposedly OK batteries, it still ignited. That tends to suggest that it was something in the actual phone that was causing the battery to ignite. That would also explain why Samsung just then totally gave up on it and removed it from sale because theyre not going to bother redesigning and remanufacturing a device when they find that it has an inherent fatal flaw.

      I find it funny how lots of Samsung owners are trying to downplay this whole thing. It's a MASSIVE f*ck up by Samsung.


  • I will only buy a Samsung phone if they only bring back the removable battery, I could care of the exploding incident


  • Mark
    • Admin
    Oct 18, 2016 Link to comment

    I will not buy another Samsung unless they bring back the replaceable battery. Rushing a product to the market was just to get ahead of your competitor is no excuse for risking public safety. I do not like the design of the new phones they look pretty, but putting glass on the back of a phone is stupidity. Glass is an insulator it causes the phone to get hotter and it is much more likely to break if dropped. My plastic S3 still looks great and it has been though hell and back. Just waiting for the LG V20 now already have the G5 and it is a great phone.


  • I had considered looking at other phones when Samsung got rid of the removable battery and the SD card, but now after the note 7 debacle I am definitely switching to a different brand . Samsung was always
    my phone of choice until this disapointing catastrophe.