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Why is Facebook crashing its own app? To see if you'll come back
5 min read 10 comments

Why is Facebook crashing its own app? To see if you'll come back

Facebook has been accused of deliberately crashing its own Android app to see whether users would abandon the social media giant. The result: they didn’t. They kept coming back, no matter how long the app remained broken. In the face of a potential booting from the Play Store, the test appears to be a successful war drill, but what does this psychological probing mean for users? 

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An app or a battlefield? Facebook continues to feel out a way around Google. / © ANDROIDPIT

Facebook: the emotion machine

Facebook’s desire to experiment on its user base comes as little surprise now, but the steady stream of revelations is beginning to carry the momentum of a torrent.

The most eyebrow-raising moment came when Facebook presented a research paper on how it had doctored news feeds to make people feel happy or sad via “emotional contagion”. The paper suggested that when users saw happy posts, they were more likely to post happier things, and more likely to post sadder things if they saw negative posts.

It was a psychological experiment on a massive scale, and Facebook did not request the informed consent of a single participant. But it’s OK: Facebook “never meant to upset you”. The irony is as dry as winter air.

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An ecosystem ripe for contagion. / © Facebook

Safety Check

When Facebook’s Safety Check feature was launched, it was intended to allow users to ‘check in’ in the wake of a natural disaster. This role of tracing the whereabouts and wellbeing of people in disaster areas is traditionally played by the state.

Most recently used in the wake of the Paris attacks, the tool might be seen, and is self-anointed by Facebook, as a ''Social Good'', but a more cynical eye might see it as an insidious use of human disaster to float the platform as the de facto space for online interaction, drip feeding us comfort in a sea of grief, cementing an emotional reliance.

The perfect product

Toying with emotions is fun when you have millions of them to play with, but Facebook is a product, and, as such, is largely preoccupied with getting customers to return.

From figuring out ways for Facebook to work offline to phantom notifications luring you back, the social media behemoth is constantly adjusting the formula to make the next visit undeniable. And when customer loyalty determines expansion or collapse, Facebook’s ears really begin to prick.

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The Google Play Store is an app Mecca, but Facebook is beginning to believe it can survive without it. / © ANDROIDPIT

The Google threat

When Facebook began playing with automatic app downloads within its apps, intending to plunge users down the social media rabbit hole, it began testing the Play Store rules. Google is not averse to kicking high-profile names, such as Amazon, out of the Play Store.

Removal from the Play Store would mean no more in-app purchases, push notifications or automatic updates, which is a big deal, but it would also mean the removal of user convenience. The hardest part of expulsion would be getting users to migrate to a new app, independent of the Play Store. Could excommunication spell trouble for Facebook?

Facebook's contingency plan

So, as The Information reported, Facebook took its app and broke it. And they broke it for longer and longer periods of time, testing users' thresholdsThe result was that Facebook could not find the breaking point: habituation appeared complete. Users either kept trying the app until it worked again, or they moved to the mobile site: there was no mass exodus, no armageddon.

The experiment proved that users, no matter even if the Facebook app was broken, were not prepared to give up using the platform. They found another way. This dependence means Facebook can see the first signs that breaking away from the Play Store is not such a daunting option.

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Facebook burying apps within its main app became a source of concern for Google. / © ANDROIDPIT

A view of the surroundings

Disclaimers aside – the test took place in a “small country” and was only conducted once, several years ago – the experiment is a confident toe in the water for Facebook.

It is the company's latest, and arguably most successful, attempt to figure out a way of gaining independence from Android while still existing within Google's massive ecosystem. The test was carried out without users' knowledge, let alone consent, and what option do users have, even if they are made aware of what Facebook is up to? The platform is so huge, and so deeply entwined with so many users' lives that alternatives are not easy to come by. This is exactly what makes Facebook so imposing to Google.

What does it all mean? It means Facebook wants you, and it’s willing to work hard to keep you. And when it has billions of dollars at its disposal, it means you may find yourself subject to experimentation. Your choice is to jump ship or lie down on the operating table.


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  • *Quote*

    The most eyebrow-raising moment came when Facebook presented a research paper on how it had doctored news feeds to make people feel happy or sad via “emotional contagion”. The paper suggested that when users saw happy posts, they were more likely to post happier things, and more likely to post sadder things if they saw negative posts.....

    Enough said.

  • I have uninstalled fb app long time ago..... It was really trash lagging my phone consuming a bigger space of ram.... Besides, the messenger app was not much better...... But, it's hard to leave fb now at least till an altrernate service enters the race....But for now, I will be using my dolphin browser to log in and no more lagging and slow downs

    • Have you tried Metal? It's basically a custom skin for the mobile version of the site... It's only 2 MB. Well worth a look.

      • Paolo Jan 6, 2016 Link to comment

        Honest question. Why even install Metal in the first place if it's basically the same experience you'd get on Chrome and you put a bookmark for the mobile Facebook site on the homescreen?

      • Little to no reason other than the custom skin, and you get a notification tab.

  • fb i fooling us in many way.....it should be banned for android.....if other app can mannage ram space than why cant fb....it is using above 256 mb ram......what is use of app like dis

  • I have already uninstalled the Facebook app and been using the mobile web version for many days now. They can't crash chrome can they? 😅

  • This is one of many reasons I broke free of Facebook. Do I have an account.. Yes.. I use it to log on to comment.. Do I trust Facebook.. Hell no..I Don't put any personal info on zuckerburgs site. People do use Facebook as a life line to stay in touch. What kind of a jackass would shut that life line down for hours just because..?

  • I would love for Google to get rid of Facebook. I would finally be able to break the addiction.

    • Unfortunately, Google Play Store is only one of many providers of apps (ex: Amazon). The only way I see to gain Zuckerberg’s attention is for there to be a complete boycot of the FB app by ALL providers. This ain't gonna happen. Too bad.