HTC Desire HD — Synchronising

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Feb 10, 2011 7:30:44 PM via Website

I'm having trouble synchronising my Desire to my pc. Its connected properly, USB is debugged and Status reads "Connected"! You'd imagine everything would be ok right? Nah. The HTC icon still has a red and white X on it and a window flashes up reading "Unable to copy contacts from PIM." On top of this I'm total denser! Can someone help?