Samsung Galaxy S3 — Menu and Back Capactive keys wont work

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Dec 13, 2012 7:54:43 PM via Website

The phone is 3 days old it has no water damage or witheld any impacts, so it should work fine. I restored, rebooted, checked settings, turned haptic on and off, changed backlight times, preformed a battery pull, uninstalled everything... and still nothing..... any ideas or advice?