- Forum posts: 1,116
Jul 12, 2013, 12:02:53 PM via Website
Jul 12, 2013 12:02:53 PM via Website
We have an entire article dedicated to a whole host of WhatsApp problems and their solutions:
As to the problem of this thread, here are 3 possible solutions:
First and foremost, make sure you are using a strong Wi-Fi connection or that your mobile connection is turned on.
You might need to fix the notification settings. Fix this by:
Going into the WhatsApp
Pushing on the Menu Button
Tapping on settings and then notifications
There are three options: Message notifications, Group notifications and broadcast notifications. You can regulate them as desired.
If this isn't the issue, there is one more solution: you might not be getting your messages pushed from Google's push service.
The way to fix this is:
Reboot your phone (power down and power up)
Delete and reinstall WhatsApp
Allow Background data by going under Settings --> Data Usage --> Menu Button
Start the Hangouts App by pressing Menu Button and sign out of ALL of your accounts by tapping on account, scrolling down and choose ''sign out''. Then re-start Hangouts and sign back into your account(s).
Turn on Wi-Fi connection
Make sure you Wi-Fi connection sleep policy is set up: got to Setttings --> Wi-Fi -->Menu Button --> Advanced --> Keep Wi-Fi on during sleep--> select ''Always''
Attention HTC devices: turn off fast boot in Menu button --> settings--> power -->fast boot. If you have Android 2.3, set Power Mode to economy by going -->Settings --> Power --> Economy mode settings --> uncheck ''Disable background data''. Now, restart your phone.
Also, unistall any task killers which will keep your messages from popping up.
Hopefully this has helped you figure out the problem!
— modified on Jun 28, 2017, 10:08:39 AM by moderator
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