Samsung's botched Android 4.3 update fiasco - share your problems, rants, feelings

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Jan 16, 2014 11:03:03 PM via Website

Wi-Fi guest network login problems
Constant switching between 3G/4G and Wi-Fi networks
Slower performance
Widget problems

Things (apps, menus, pretty much everything) load a lot slower, even causing the system to hang for up to several minutes... and most of the time I only get 3G instead of 4G, which is disappointing. Also, Spotify doesn't seem to believe I am connected to the Internet when I am on wifi. Which means I have to use mobile data, presenting the problem of using data AND getting a less-than-stellar connection because, again, I am only connected over 3G. I'm also having problems with Google Maps. The connection is very spotty, losing track of where I am in the route I am using. I don't know whether this is GPS related or Data related, but it's a frakking headache.

Is there anyway to rollback to the previous version of the OS without the additional headache of having to backup and restore all the data, redownloading apps and the phonebook and settings and all that noise?
  • Forum posts: 1

Jan 17, 2014 4:05:56 AM via Website

The main problems i have been seeing since my recent update is that a notification that my internet is unstable pops up constantly even when at full bars. Also that every time i try to text someone there will be a lull, i can text but it wont start typing until about 5 seconds in, then it will speed type what i have written then the keyboard drops away. I then have to wait about 5 seconds or so for the keyboard to reappear. My mother has had the same issue with the same phone.
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Jan 17, 2014 1:35:36 PM via Website

My Galaxy S319300 is almost a year old.It came with Ice Cream Sandwich which an OTA updated to 4.1.2 Jelly Bean.Everywhere I read I read of Jelly Bean 4.3 and even Kit-Kat (?4.4 or 4.5) I tried to upgrade to 4.3 thro Kies and was told that 4.1.2 was the best I could do.
I'm 70 and know sweet fanny adams about Rooting and Flashing(sounds rude to me).
Am I to live with 4.1.2 forever and a day:should I root and flash,forget the whole damned issue or pay some geek to do it for me.
I am in South Africa and am not sure if we are on the map.
Could you with some advice--Please!!
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Jan 18, 2014 1:02:38 PM via Website

I installed the upgrade on my s3 but now keep getting a notification popping up saying "failed to sign in to......"
Not happy!
  • Forum posts: 2

Jan 20, 2014 10:46:32 AM via Website

It's not only on S3 & S4 it's the same with my Note 2!!! And on top of that Kies 3 is also a disaster, It doesn't accept my Note 2!!!
Since i did the upgrade I have the same problems, but also cannot sync with my Outlook!!!
Grrrr... I am a business man and need my calendar!
What to do?

— modified on Jan 20, 2014 11:25:46 AM

  • Forum posts: 2

Jan 20, 2014 11:27:40 AM via Website

I have a i9000 as back up for my calender, but after that update it is also acting up, but not as bad as the Note2! :'(
  • Forum posts: 2

Jan 21, 2014 4:39:12 AM via App

Check the Play store for the App called It's by Microsoft and should fix all your issues with Outlook, mail & calender. And it's a free app

— modified on Jan 21, 2014 4:39:49 AM

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Jan 29, 2014 7:41:48 PM via Website

Honestly, the only problem I have with the update is the music player. I HATE IT. JUST WHEN I HAD THE OTHER ONE FIGURED OUT, THEY GO AND FLIP IT ON IT'S HEAD. SERIOUSLY! THIS PISSES ME OFF!
  • Forum posts: 1

Jan 31, 2014 2:01:08 PM via Website

As well as the poor battery life, mobile data icon occasionally missing and slower performance I'm also experiencing problems with the built in email app. Since the update last year (haven't had the most recent one through this week yet) I can't get the email notifications to work. I've tried changing the settings but the tick box seems to be greyed out?

I have to go into the app and manually refresh in order to get any new mails to show. There's no flashing light or notification in the top bar.

Haven't seen anyone else quoting this problem. Any suggestions for fixing it please?!
  • Forum posts: 15

Jan 31, 2014 3:41:46 PM via Website

It's no wonder that Apple and Samsung have called a ten year patent truce. My friends with the Apple 5ios have got issues and the whole damned world knows about Samsung and it's 4.3 botch ups.
Would it be fair to assume that the priority is quantity not quality especially with the two heavy-weight champs of the world(a bit like VW re-calling over a million vehicles for fault repairs) Isn't it odd that I dont read of Nexus,Sony,And all the other,so called small fry with problems,like the two giants who should produce a new Star Wars and get their bullets up their guns to correct the multitude of faults on very expensive equipment,rather than keep on churning out new models.I'm on a 12 month old S3 with 4.1.2 and it can damn well stay there,cos I have lost all my faith and trust in Samsung.(Jeez I sound like a North Korean)
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Jan 31, 2014 6:23:38 PM via App

I can't believe how unstable this update is, I've used an experimental, non-official KitKat rom on my old One X which has less faults.


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Feb 2, 2014 8:00:45 AM via Website

Last week I installed Android 4.3 on my Galaxy S3 in Australia. I have some of the problems discussed but the main ones are:
1) battery burn -- I have installed Batter Doctor to fix. Too early to see results but hopeful;
2) Cannot access contacts or make calls (get a blank screen even on pressing key pad). Get a message "Contact list is being updated" but it never finishes????? I wonder if this is the main reason for the heavy battery burn?

The last problem is major. I know my contacts or at least Favorites are still in the phone as sometimes I can see them. But while it says the contact list is being updated I cannot make calls, get favorites, or contacts. What is going on? Does someone have a fix for this, it is very frustrating.

PLease help.
  • Forum posts: 1

Feb 5, 2014 3:00:59 PM via Website

I resisted "upgrading" for the longest time. The previous versions -- 4.1 and 4.2 -- were awesome. Totally stable.
  • Appalling battery life, even when charging -- yes, but this seems to be related to GPS; when off, not so bad, when on, phone drains in less than an hour, AND I have to reboot to "turn it off".
  • Screen blackouts -- No
  • Voice recognition broken -- Intermittently
  • Wi-Fi instability problems, constant reconnecting -- This is the WORST; Totally unstable; even when it "works" I have to turn off and turn on WiFi, just to go from one WiFi network to another. Ridiculous.
  • Wi-Fi guest network login problems -- YES Simply does not work, ever.
  • Constant switching between 3G/4G and Wi-Fi networks -- Doesn't "switch" per se, but it "holds" the 3G/4LTE, even when WiFi is "on". I have to switch WiFi off, then on, in order to reconnect. If I were suspicious, I would say Verizon added this "feature" to drive up data (and $$) usage. But I am not suspicious.
  • Text messaging contact issues -- Haven't seen that one.
  • Verizon car charger does not work -- That works fine.
  • Mobile data icon missing -- I have mine.
  • Music player self-launching -- Not experienced that one.
  • Bluetooth audio cutting out -- yes
  • Slower performance -- Definitely.
  • Widget problems, Air View not working. -- I don't use Air View.
  • Screen rotation broken -- On some apps, not all, and on those, it did work before.

The broken WiFi is the worst issue.
  • Forum posts: 1

Feb 6, 2014 8:12:32 PM via Website

Same problem in India can't share from music player files receiving via bluetooth fails video player has lack of options
i hate this 4.3 update
  • Forum posts: 3

Feb 6, 2014 11:57:34 PM via Website

Hey Kris,

Thank you for this. I have spent over 13 hours on the phone with Verizon and Samsung about the 4.3 issue. Still, nobody will own things. I used to work doing cell hardware and applications testing (I mention this for the guy who accused us of abusing our phones). I've done a Kies job and a factory reset (regrettably). I just hung up with Samsung (again) and they said that for a charge of $70.36 they will fix my phone - as long as there's no physical damage. My phone is pristine. In fact, this mess has screwed up my Spigen bevel-edged screen protector and the Spigen case. How can they charge me $70 for a problem they caused? I am a geek and have loved this phone more than any piece of electronics I have owned over the past 50 years. The Samsung rep kept giving me the party line about my S3 being 17 monts old/not being under warranty, blah, blah, blah. I kept saying that it was not warranty issue. It was as if I had a perfectly working phone on my desk and they walked in with a hammer, gave it a whack, and then told me that I must pay them to repair it. They tried to blame Verizon. I am pissed. Here are about half of the symptoms my poor S3 has suffered from since the day of the update in early January 2014:

Flash blinking for incoming calls and texts. I nearly blinded myself and oncoming drivers as it was on an "i-mount" on my dash. This is the only problem that has been fixed.
Number pad vanishing or not registering selections
Screen vanishing randomly (difficult to distinguish from power problem below).
Contacts - many missing, many linked in truly bizarre fashions. Whenever I select a contact the screen pops back to the top of the list before you can read or select anything.
Text messages do the same thing - must scroll forever to reach most recent message from any given sender.
POWER - using while plugged in power will drop from 100% to ~90% in about 15 minutes. Sometimes gets too hot to touch. Sometimes powers off and indicates battery is dead when discharges so quickly (easily confused with screen vanishing above).
Bluetooth - used with 5 or so devices daily. Now a hopeless mess. Sometimes can pair with phone, but will not connect with anything else (have removed/added repeatedly).
WiFi - not seeing networks. seeing networks now but not 3 minutes from now. telling me valid passwords are invalid. generally not connecting, ETC.
3G/WiFi/4G - can't make up its mind. No mobile data signal.
Apps vanished - passwords vanished from ALL apps that required one (i.e., HBOGo, STARZ, Netflix, Mail)
Widgets - I have only ever used ONE widget. Now each page is plastered with them - for apps I have never used.
Music plays randomly.
Voice recognition/S-Voice are messed up.

Thank you. I feel a little bit better now. Have any of you paid Samsung to fix your phone for this update?

— modified on Feb 7, 2014 12:04:23 AM

  • Forum posts: 1

Feb 7, 2014 5:36:09 PM via Website

I don't know if you were able to fix this issue (past download icons not going away) but I just recently had this same problem and was able to find a fix for it.

Go to the downloads app, in your app drawer, and clear the downloads in the internet or other.

Hope this helps you out. :)

— modified on Feb 7, 2014 5:43:33 PM

  • Forum posts: 1

Feb 8, 2014 1:09:30 AM via Website

Hi, I received the push message to upgrade firmware to my s3 and once it was done, I kept getting the "Unfortunately Messaging has stopped" error and I could not access my stock messaging app. However, I reconnected to Kies and ran the firmware recovery process (holding down the home, power and volume button down) and managed to reinstall the firmware again correctly and now everything works fine. Samsung has released patches so if you're having the same problems as me, try it. Make sure you backup your phone book, apps, photos, etc before proceeding. Also it may take some time, and more than a few minutes, for your Windows software to detect your "new" phone initially so Kies may not recognize your phone. However, don't despair, wait for your pc to download the driver and detect your new phone system first. Then run Kies again. You will need to install/update to the latest version of Kies 3.0 for it to be compatible with android 4.3. Once you've installed it, just follow the steps on the screen for firmware recovery. It does take awhile. But once completed, it should be okay.
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Feb 11, 2014 7:07:56 AM via Website

Will galaxy s3 get kitkat..because it has only 1gb of ram?
  • Forum posts: 1,338

Feb 11, 2014 10:22:08 AM via Website

Hi @Sarathy, there's no reason for the S3 not to get KitKat as far as RAM goes. KitKat only requires 512 MB of RAM.

There was a leaked Samsung document a while back that had a March-April rollout date for the S3 getting KitKat, but that's far from confirmed. Still, I would be very surprised if the S3 didn't make the jump in the next couple of months.

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Feb 12, 2014 9:29:49 AM via Website

I have recently upgraded my Galaxy S3 to 4.3. the operations aspects of the phone such as battery , response etc are all fine, but thescreen resolution has suddenly deteriorated, there is lot of pixaletion and the brilliance of the diplay is totally gone. i have tried factory reset but to no use. tried reinstalling the firmware through Kies... not sure if it got re-installed.

can anyone through some light and guide me to fix this issue. there does not appear to be any hardware issue as i have tried *#0*# and checked every thing all appears normal

pl help