unusual issue of disappearing of profile pictures of my contacts in whatsapp application

  • Replies:12
  • OpenNot stickiedUnanswered
  • Forum posts: 2

Feb 6, 2014 10:49:57 AM via Website

I created my whatsapp account eight days back. It was running normally till day before yesterday. On the day before yesterday, I noticed that profile pictures of my contacts have disappeared and on clicking on any profile picture, it shows "no profile photo". Out of all contacts I have chatted with till now (total 7), only 6's profile pictures are visible. I also checked the setting of the contact book and clicked on the refresh button of whatsapp application, but still it didn't have any effects. Please tell me why it is happening and how it could be rectified.
Loie Favre
  • Admin
  • Staff
  • Forum posts: 1,116

Feb 6, 2014 11:25:53 AM via Website

Hey Rajan!

If it's happening in multiple contacts, somehow the image cache of the app may have gotten corrupted.
  • Go to settings, then Applications, Swipe to all and scroll down to WhatsApp.
  • Force stop the App.
  • Then clear data and cache.
  • In the app, go to settings, then contacts, and uncheck the box for show all contacts and then check it again.
If that didn't work, then try to uninstall and reinstall the app. Both ways would force the app to load the whole image cache again.

This problem is affecting many users since yesterday, so you aren't alone in your problem. It seems like WhatsApp has recently applied some patch at their backend, so hopefully this problem won't persist.

Did these solutions work for you?
  • Forum posts: 1

Feb 6, 2014 11:53:29 AM via Website

Hi im having the exact same problem.
Neither solution helped :-(
  • Forum posts: 2

Feb 9, 2014 1:35:43 PM via Website

Hey Loie,

First of all, thanks for your reply.

I tried your solutions, that is, stopping the app, clearing the data and cache. This did not work. Then, I uninstalled and reinstalled the app. It led to loss of data including chat conversations. Still, it did not affect at all. Is there any solid solution for the issue?

Additional information that may help you in suggesting solutions:

Whatsapp version: 2.11.163
Android version: 4.1.2
  • Forum posts: 1

Feb 9, 2014 4:00:16 PM via Website


This is not a bug, it is a recent WhatsApp patch.

You will only be able to see the profile pictures of other contacts who has saved your contact in their address book.

Hope this helps... :)
  • Forum posts: 1

Feb 9, 2014 4:44:32 PM via Website

uurghhh thats alot of crap
why did whatsapp do that
now all im seeing is lots of blank pictures on my list and its frustrating
  • Forum posts: 10

Feb 10, 2014 6:57:22 AM via App

finally I got reason for this problem....

its whats app new privacy policy. ..
they now protecting profile picture from other...
nw onwards in whats app only the contact number which are added on both side phone, display profile picture....
any other which does not add your phone number on their phone, you can not see his or her profile picture on your mobile...
  • Forum posts: 1

Feb 11, 2014 4:45:43 AM via Website

FIXED: found the solution myself (for android)...nothing to do with the privacy policy glitch bullshit

basically the ONLY PEOPLE who experienced this problem have all their contacts stored on their sim card and not on the phone's internal memory. you just have to export them (or some) to the phones memory and then open up whatsapp and you would see everyones picture. after that you can go back & delete all the contacts on your phones memory and you sim card phone numbers would still be their as normal

1. go to your phone contacts & select settings.
2. select import/export.
3. select import from sim card and then select the blue device icon.
4. find the contact who's pic you cant see & select done...the contact will copy, meaning you would have 2 of the same contacts in your list,
one with sim card icon & another one with the blue device/phone icon.
5. open whatsapp & you'll see that the contact who didnt have a pic would now have their original pic up showning once again.
6. if you want, go back into your contact list & delete the contact with the blue device/phone icon, leaving you with the sim card icon alone as originally. so you
would have one of the contacts number in you phone instead of two.

i rather have my contacts stored on my sim card rather than my phones internal memory, even though you can have both at the same time

— modified on Feb 11, 2014 4:49:15 AM

  • Forum posts: 2

Feb 11, 2014 4:40:41 PM via Website

hello everyone ,, no need to worry on issue of profile pics .. its a new policy ,, If a person have not saved your number in his phone and is using whatsapp , you cant see his profile pic ..same is with you .. you might have someone's number but they don't have yours i checked this out with my friends , download new whatsapp for android from official website ... www.whatsapp.com
  • Forum posts: 1

Feb 19, 2014 11:06:54 PM via Website

Actually, I don't think any of you have this right. This happened to me too. I lost over 40 profile pics , which actually happened gradually over a period of about 3 days. Then, after almost a week had passed, they gradually started loading again in the same order in which they'd disappeared.

If it is a new privacy policy, it doesn't seem to be working because some of those contacts who's pics disappeared definitely had my number on their phones, and of those who didn't, their pics came back too..... odd
  • Forum posts: 1

May 28, 2015 8:44:46 PM via Website

Hi everyone, Just check your settings in WhatsApp
1 Open whatsapp and go to "Settings"
2 Select "Account"
3 Select "Privacy"

"Who can see my personal info"
- Last seen
- Profile photo *
- Status

should be there * ;)


  • Forum posts: 1

Mar 2, 2016 6:46:10 AM via Website

Hey loie I have done all the things u hve told but than also not getting the result..as I can do chats wth that contacts of those I can't se dp n status.. it hve been going from 2 week before it was OK.. Plizz fix the problem

  • Forum posts: 1

Apr 13, 2016 4:04:50 PM via Website

Created an account just to let everyone know how I fixed a similar issue. I updated to Marshmallow, and my contacts' profile photos (and nicknames, later) disappeared. Turns out Android reset some kind of permissions options. To fix it, I just had to:

  1. Go to settings
  2. Click "Applications," then "Application manager"
  3. Scroll down to Whatsapp and click on it
  4. Go to "Permissions"
  5. Tick "Contacts" so Whatsapp has permission to use stored contact info.
  6. Problem solved.

Hope this helps someone!