Samsung Galaxy S3 — "Unfortunately, Gallery has stopped working"

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Mar 5, 2014 5:28:31 PM via Website

Whenever I touch the "Share" icon to share a picture from my gallery, my S3 tells me "Unfortuantely, gallery has stopped working". I have tried clearing the cache but it doesn't seem to work. Can someone help PLEASE?!?!?!
Loie Favre
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Mar 5, 2014 5:40:27 PM via Website

Hey Raychelle!

Did you also clear the data, force stop and then restore your phone?

If that doesn't fix it, you may have a corrupted media file that's causing the app to crash. The only way I know to find that would be to copy all your media files to a computer, and delete them from the phone. If that solves the issue, then try copying back just a small number of files at a time. When the app starts crashing again, you'll know the bad file was in that last batch.

You could use an alternate Gallery app like QuickPic which is free and a better organizer.

Let me know how it went!
  • Forum posts: 14

Mar 10, 2014 6:56:20 PM via App

even I had this problem!
the only solution for this problem is to just enable the app "Paper artist".
if that doesn't work then disable"paper artist".it'll work for sure!
you can enable/disable paper artist by tapping on settings> more>application manager> All. There you'll find paper artist just tap on it and enable it!
  • Forum posts: 5

Mar 11, 2014 1:52:18 PM via Website

When I get to "more" I don't have an option for "all". The only options are "downloaded" and "sd card" (which I never bought) Although I remember disabling/removing "paper artist" I can't seem to find it sitting anywhere on my phone. Any suggestions? I'd like my gallery to start working again!
  • Forum posts: 14

Mar 11, 2014 4:55:33 PM via App

Which version of Android it is? the navigation I told is for android 4.3 if yours is not 4.3 version then go to application manager and tap "paper artist" and try enabling it!
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Mar 11, 2014 5:24:59 PM via Website

that's the problem. I'm in my application manager right now and there is NO paper artist listed there. I know I used to have it, and I'm almost positive I deleted it because it looked like something I didn't need/want/would ever use.
What exactly IS paper artist and why does the gallery need it to work? (If i'd known this I wouldn't have removed it!) Does this mean I need to access Google play and download Paper artist again before my gallery will work?
  • Forum posts: 1

Mar 17, 2014 3:07:26 PM via Website

Thank you all for the help. I was having the same trouble...found that darn "Paper Artist" app in my turned off applications...turned it back on and voila - the gallery is working again.
  • Forum posts: 1

Mar 25, 2014 3:57:56 AM via Website

You are a genious... It works, just activating it .... how did you find out?:grin:
  • Forum posts: 14

Mar 25, 2014 3:53:02 PM via App

just Google is an answer for every question!
  • Forum posts: 1

May 22, 2014 8:29:09 PM via Website

taher ahmed

even I had this problem!
the only solution for this problem is to just enable the app "Paper artist".
if that doesn't work then disable"paper artist".it'll work for sure!
you can enable/disable paper artist by tapping on settings> more>application manager> All. There you'll find paper artist just tap on it and enable it!

It worked! Thank you so much!

  • Forum posts: 1

May 31, 2014 10:49:01 PM via Website

taher ahmed

even I had this problem!
the only solution for this problem is to just enable the app "Paper artist".
if that doesn't work then disable"paper artist".it'll work for sure!
you can enable/disable paper artist by tapping on settings> more>application manager> All. There you'll find paper artist just tap on it and enable it!

This works! I don't know how you discovered this--trial and error I suppose--but شكرا.

  • Forum posts: 1

Jun 10, 2014 6:41:57 AM via Website

Thanks! Switching my paper artist worked for me! :)

  • Forum posts: 14

Jun 24, 2014 12:23:32 AM via Website

Hello,
I deleted paper artist about 21 months ago. Gallery has been working fine( albeit a bit slow to respond) until I read this. So I reinstalled it, and now most of the 600 pics on the phone will not load. I deleted it again, but still the same.
A case of " if it's working , leave it alone ".
Any ideas please ??

  • Forum posts: 14

Jun 24, 2014 2:10:28 AM via Website

Got rid of paper chase again- and dragged and dropped all the pics I wanted from pc. Will leave well alone next time,lol

  • Forum posts: 2

Sep 14, 2014 8:49:55 PM via Website

I had same problem previously and it worked the first time ...now I dont even see "paper artis" on my phine anymore dunno y even but now its asks u to pay for it...ummm why exactly because before it was free now it isnt?

  • Forum posts: 2

Sep 14, 2014 8:56:53 PM via Website

taher ahmed

even I had this problem!
the only solution for this problem is to just enable the app "Paper artist".
if that doesn't work then disable"paper artist".it'll work for sure!
you can enable/disable paper artist by tapping on settings> more>application manager> All. There you'll find paper artist just tap on it and enable it!

I had same problem previously and it worked the first time ...now I dont even see "paper artis" on my phone anymore dunno y even but now its asks u to pay for it...ummm why exactly because before it was free now it isnt?

  • Forum posts: 1

Nov 9, 2014 2:06:41 PM via Website

when you're in 'all' from app manager, i found my paper artist after disabling it by pressing the left area by the middle button on the actual phone. (not on the screen, at the bottom) there it should say 'reset app preferences' and this will enable paper artist back.

  • Forum posts: 1

Oct 26, 2015 6:01:43 AM via Website

tnx brother it helped me tnx alot