I'm having the same exact problem as Sue. I noticed the phone stopped working within the past day or so. If I'm on regular handset mode I can't hear anything and the receiving caller cannot hear me. If I switch to speaker-mode I can hear the receiver and the receiver can hear me. I'm not quite sure what's going on but I've disabled Motorola Assist, removed any recent apps I installed and especially those dealing with voice recognition, etc, and also wiped the partition and davlik caches. Does anyone know why this is happening?
The only thing I can think of is that I quickly rinsed the phone off (which I've done several times before and was comfortable doing per the many "moto g waterproof" tests I've seen) after getting home and noticed that after that is when I think things started happening. So I'm thinking maybe the phone got water damaged? But why would speakerphone still work?
I also noticed that I can't play or hear any audio from the phone (via Youtube or Google Play, etc). If I plug in earbuds or headphones though, it works. It's really weird that voice calls via speakerphone still work though. Unfortunately, this is a Boost mobile pre-owned device that I got that only has a 14-day satisfaction guarantee (and it's been well over 14 days). Plus, I flashed it to work on Verizon/PagePlus...
I think I might be SOL with this
— modified on Sep 28, 2014, 3:07:52 PM