- Forum posts: 1,338
Sep 22, 2014, 6:02:05 PM via Website
Sep 22, 2014 6:02:05 PM via Website
Are you connected to the internet? Haha, seriously though, are you?
Assuming you have the right login email and password (and you're connected to the internet) there's a few things that might be causing your problems:
Are you getting an error message? If so, check the Facebook help page for explanations and fixes to known issues.
Make sure you don't have any extensions or antivirus programs running that are blocking Facebook.
Have you tried clearing the app's cache? Go to Settings > Apps > Facebook > Clear Cache. If this doesn't work you can try clearing data as well and as a last resort uninstalling and re-installing the app entirely.
Did you sign up with your phone number? Make sure you type in the country code as well when logging in.
If the app is telling you to update your email address, this is most likely because your email server is labeling your Facebook emails as spam.
If you've recently signed up for Facebook you might need to verify your account first. If you've recently changed your password, make sure you're trying to log in with the new password and not the old one.
If you're logging in via a browser, make sure you have cookies enabled and that facebook.com is added to your list of safe sites.
Make sure you have the most recent version of the Facebook app for Android.
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