Galaxy s3 Problem.. HELP!!!

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Nov 14, 2014 5:49:39 AM via Website

My girlfriend was in the middle of a text on her Galaxy S3 when it shut itself off (the battery was about 14%). It wouldn't come back on so she took the battery out for a few minutes and when she reinserted the battery, the Samsung logo appeared, the screen went black, and stayed that way. She tried this method several times and either got the Samsung logo or the swirl Samsung logo but that is as far as the phone has gone. Can you think of a solution? She's in a bind, cannot get a new phone from her carrier, and cannot afford a new phone. Please help!

Thanks!

Lalit
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Nov 14, 2014 6:00:51 AM via Website

That was sad :( anyway from my point of view it looks as you may need to try performing a factory reset now and if that still doesn't helps firmware needs to be reloaded over the device.(thinking)

Steps to perform Factory Reset:

  1. Make sure that the device is turned off by pressing power button, one the device turned off.
  2. Press and hold VOLUME UP and Home(center) button
  3. Press Power until the phone vibrate
  4. Wait until you see the Android logo then release all the buttons.
  5. Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
  6. Select YES -- delete all user data with VOLUME DOWN and then press Power
  7. After format, press Power again to reboot phone. (select reboot system now)

PS: Factory resetting the device is going to wipe out all the data stored over the device.

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Nov 14, 2014 6:37:41 AM via Website

What about putting it in safemode?

Lalit
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Nov 14, 2014 6:44:56 AM via Website

Yes, @Derek that's a good idea, you can try doing (lightbulb) that but I doubt that it would (thinking) anyway go forward and give it a shot !

You seemed quite aware but as an added reference:

How to boot over the Safe Mode:

  1. Turn the device off.
  2. Wait for a few second before you turn it on again.
  3. Turn the device on again by pressing the Power button.
  4. Press Volume down key when the Samsung logo appear on screen.
  5. Hold Volume down key until the safe mode Appear on the lower left key.
  6. Release the Volume down key.
  7. All done you must be in safe mode (if things are working right).
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Nov 14, 2014 7:06:10 AM via Website

I cannot get anything to work... Any other suggestions?

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Nov 14, 2014 3:23:46 PM via Website

Same thing happened with my daughters' S3. We would get to get the Samsung and then Sprint logo and it would go black again. We could not get anything to work (including a reset done by retailer) a friend asked if it could be the battery. Bought a new battery, and the phone works great. Not saying this will solve your issue, it's just what worked for us.

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Nov 14, 2014 3:53:33 PM via Website

Bob Tuytens

Same thing happened with my daughters' S3. We would get to get the Samsung and then Sprint logo and it would go black again. We could not get anything to work (including a reset done by retailer) a friend asked if it could be the battery. Bought a new battery, and the phone works great. Not saying this will solve your issue, it's just what worked for us.

It's worth the try though. A good new battery costs around 10$.

Anyway, do you know someone else with the same model that you borrow for a few seconds to swap batteries and see if that works?

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Nov 14, 2014 7:57:17 PM via Website

Her power button is stuck... So now we have to invest in a new internal button or, any other alternatives?

Lalit
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Nov 15, 2014 7:53:53 PM via App

Derek Gibson

Her power button is stuck... So now we have to invest in a new internal button or, any other alternatives?

Well @Derek, I would say in that case better would be heading over to professionals to sort this mess out ! I would say if the device have an active warrnaty then it may be an added advantage.

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Oct 10, 2016 7:55:05 AM via Website

You appeared to be very mindful yet as an additional reference:

The most effective method to boot over the Safe Mode:

Kill the gadget.

Sit tight for a couple second before you turn it on once more.

Turn the gadget on again by squeezing the Power catch.

Squeeze Volume down key when the Samsung logo show up on screen.

Hold Volume down key until the protected mode Appear on the lower left key.

Discharge the Volume down key.

All done you should be in protected mode (if things are working right).