Error retrieving information from server.

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Oct 19, 2015 10:53:39 PM via Website

So my grandmother had asked me to install solitaire on her phone because Google Play wouldn't let her even search it. I fixed the first problem which had to do with her connection to the internet. However, now when I click to install it a message pops up reading: "Error retrieving information from server. [RPC-7;AEC0 3FGC-FEUQ-SI2AI]. I tried clearing the cache and restarting the phone but so far nothing. Can someone help!?