HTC One (M8) — Lost Rear Camera on my M8

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  • Forum posts: 4

Dec 16, 2015 6:50:49 AM via Website

Two days ago, I was able to take pictures using the rear camera on my One M8. Today, I can no longer do that. The rear camera choice is GONE from the choices in the phone. I can only choose Selfie or Photo Booth and both only use the front camera. An update must have broken this. I un-installed the latest HTC Camera app update but it didn't help. I have no idea what to do. I have restarted the phone twice with no luck. Even tried using the Camera app from the main app area. I no longer have any way to access the rear camera and take pics of people. Please send advice.

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  • Forum posts: 271

Dec 16, 2015 5:49:11 PM via Website

Try to Reboot your device and do the Hard Reset if necessary.

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  • Forum posts: 4

Dec 16, 2015 6:36:43 PM via Website

I've rebooted it twice and still not here. How do I do a hard reset? Does it wipe everything out?

  • Forum posts: 1

Dec 20, 2015 8:54:35 PM via Website

Dave I have exact same problem..........did you get sorted?

  • Forum posts: 4

Dec 21, 2015 1:46:22 AM via Website

Yes and no. I went to and did a live chat. They had me go into Recovery mode (where you see the 3 Android guys on the skateboards) and choose Wipe Cache. Then a Reboot system now. Then you go into Settings, Apps and find the Camera app. Force stop it, clear the data, clear the cache and my problem went away. I could take pics from the rear and front lenses.

3 days later, a new problem came. Now the Camera app cannot recognize the front and rear lenses. I literally cannot take any pics on this phone now. So, today, there was no live chat available, but you can call them at 866-449-8358. I spoke to a guy who walked me thru the same steps but it failed to get the Camera app working again. So now he says I have to do a factory reset! Which means I have to back-up my files first to my laptop and then wipe everything out. He did not promise that this wipe out would even work. I am very reluctant to do a factory reset.

IMO, this is a SW bug with their Camera app code. Updates messed it up. I may have to get a new phone and just use this for my backup insurance. I have lost faith in HTC and will probably go to a different vendor. I cannot believe that this happened. The battery is great on this phone but their updates ruin things. I will not do a factory reset. That you are having similar problem means its their code.

— modified on Dec 21, 2015 2:11:02 AM

  • Forum posts: 43

Dec 21, 2015 2:58:36 AM via Website

Try to do a factory reset. But it will wipe out internal memory data, so back up in advantage.

  • Forum posts: 4

Dec 21, 2015 4:51:38 AM via Website

I don't feel like doing that. The camera on this M8 sucked anyway. I'm either going to carry a camera with me more often until I am out of contract or I will get a new phone, not from HTC.

  • Forum posts: 1

Oct 7, 2016 4:59:40 PM via Website

Tried it, didn't work. Did anyone find a solution?