whatsapp video and gallery problem

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Feb 29, 2016 3:19:03 PM via Website

Hey guy!
I recently purchased a karbonn aura smartphone for my dad..it's his first android phone. It worked well for the first day...later on after a few days , the videos received through whatsapp doesnt open, it says 'unfortunately gallery has stopped working' and the downloaded vid isnt even appearing in the gallery. This is a wierd and frustrating problem , i feel so bad for gifting such a useless phone to my dad. Btw i want to know if putting an sd card would solve the problem although am not sure, because the phone has an 8 gb internal memory and i dont see how putting an sd card would make a difference, please help guys !!!