- Forum posts: 1
Apr 15, 2016, 2:20:52 AM via Website
Apr 15, 2016 2:20:52 AM via Website
This morning I received a notice from T-Mobile that there was a new update for My Galaxy S6, I said Ok and poured a cup of coffee, 10 Minutes later after the update was finished, I tried to unlock my phone but all that was available was the fingerprint recognition but it would not recognize my fingerprint or give me the option to use a backup password! Every time I tried to unlock with fingerprint, the phone would say " you must wait 60 minutes before trying again!! I finally got fed up and took it down to T-Mobile, But all they could do is a factory reset and I lost all my contacts and pictures!!! Now I cannot download any new apps, or firefox!! Very upset with T-Mobile and Samsung!! Beware if your phone says there is an update that will take ten minutes before you can use your phone!