Total Connect 2.0

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May 7, 2016 2:53:53 AM via Website

I have a Honeywell alarm system with remote capabilities through an Android Total Connect 2.0 app. I can lock the front door of my house using the app, but i can't unlock it even though I can through the alarm panel or my home computer. Neither the lock manufacturer nor my alarm company can explain it or fix the problem. Any suggestions?