Samsung Galaxy S6 — Help please -

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Jun 11, 2016 12:34:55 AM via Website

My gallery has stopped and I cleared the cache, as instructed on this site. However, before I was instructed to reboot, I was asked about Samsung Recovery - yes or no. I scrolled to no and then the reboot instruction appeared. Unfortunately, my gallery still isn't working.....should I have said yes to recovery. I am not very knowledgeable when things go wrong, plus I did not want to risk losing any data. Can anybody steer me in the right direction?
Many thanks :(

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Jun 11, 2016 4:34:56 AM via Website

Try going into settings >>> apps >>all > find the gallery app. Clear data and force close the app.Then restart the device ?

Ready To Help You.

  • Forum posts: 2

Jun 12, 2016 11:15:51 PM via Website

Thank you for the advice. I have it all working now (cool)

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Jun 13, 2016 3:25:05 AM via Website

Welcome to the forum buddy. lol