Getting devices connected

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Jun 25, 2016 11:34:30 PM via Website

I downloaded an ap, deaf-hearing chat, on my galaxy phone and tablet. Both devices say they're connected via Bluetooth but the ap says 'not connected ' and for the life of me, I can't figure out how to connect them. There is no support or publisher information I can find. If anyone has a clue what I'm talking about, please help. This is soooo frustrating!