Samsung Galaxy S5 Active — MARSHMELLOW DOWN LOAD

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  • Forum posts: 4

Jun 30, 2016 11:40:08 PM via Website

MY PHONE JUST UPDATED LAST NIGHT AND NOW I CAN NOT ACCESS MOST PHOTOS IN MY GALLERY. HOW CAN I FIX THIS?

  • Forum posts: 251

Jul 1, 2016 3:50:25 AM via Website

Richard Purvis

MY PHONE JUST UPDATED LAST NIGHT AND NOW I CAN NOT ACCESS MOST PHOTOS IN MY GALLERY. HOW CAN I FIX THIS?

What do you mean by "cannot access"? Gallery won't launch? Photos missing in Gallery? Cannot view full size photo?

Is there an error message? Post a screenshot?

  • Forum posts: 4

Jul 1, 2016 5:54:12 AM via Website

Only the last 3 groups of photos come up as thumb nails. The other 300 are just grey boxes and will not pop up if I select the grey box. No error msg at all.

  • Forum posts: 14

Jul 1, 2016 3:52:13 PM via Website

If the images are stored on a SD card have you checked if the card is installed properly?

  • Forum posts: 4

Jul 1, 2016 8:54:22 PM via Website

I have not touched anything inside my phone. It started right after the update.

  • Forum posts: 14

Jul 1, 2016 9:10:37 PM via Website

sounds wierd. Can you still access the SD card then? If Marshmallow have forgott it or someting :P I had a similar problem and then was the error that the SD card could not be found.