Has reset and doesn't recognise previous account's

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  • Forum posts: 1

Aug 13, 2016 7:37:40 PM via Website

My tablet had just done a factory reset for the fourth time since I got it 3 months ago (don't worry it's going back!!) However I want to check if there are any files left on it (doubtful) but it keeps coming up with error message 'please sign in using one if the owners account for this device's There are 2 0possibke accounts which I have tried numerous times and reset the password. The accounts are definitely correct and passwords are correct. I know there is a security feature that locks you out for 3 days however it has been nearly a week now but no joy still can't get it.

Can anybody help me please?

  • Forum posts: 2

Aug 14, 2016 1:18:53 AM via Website

Use account that the device was locked with. Follow Solution #1. It worked for me today with Wifes HTC 10 but i cant comfirm Solutions #2 or #3. Hope this helps


Eric D.

  • Forum posts: 2

Aug 14, 2016 1:19:16 AM via Website

add a dot after www