Videos on Whatsapp wont play.

  • Replies:7
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  • Forum posts: 2

Aug 25, 2016 10:09:42 PM via Website

Hello all,
My two month old LG K10LTE wont play Whatsapp videos anymore. After downloading a video when I click it to play it does nothing. But when I go to Gallery, locate the video there and play, it plays. And when I come back to Whatsapp and then click on the same video it plays. Later when I download another video its the same story. I have updated all Google Apps, especially Google Photos. I have uninstalled Google Apps and reinstalled them hoping some bug might get fixed but it didn't help. I reset my phone, reinstalled Whatsapp but nothing works.
Can somebody help?

  • Forum posts: 1

Sep 5, 2016 11:53:10 PM via Website

Same thing here. On Galaxy S6 edge and S7 edge.

  • Forum posts: 2

Sep 6, 2016 8:10:19 PM via Website

Oh, even my Samsung Note 2 won't play videos now. Somebody help.

  • Forum posts: 1

May 21, 2017 6:10:52 PM via Website

I had same problem. Updated beta version 2.17.196 now works perfectly.

  • Forum posts: 1

Aug 25, 2017 1:46:40 PM via Website

I have updated my whatsapp with latest version yet facing the same problem.

  • Forum posts: 1

Sep 4, 2017 3:29:32 PM via Website

Just reboot your device that may help you guys

  • Forum posts: 4

Nov 25, 2017 12:46:31 PM via Website

Reboot the device is not a solution, just an workaround. We need to know because the videos that come with Whatsapp suddenly stops to work correctly. Too much people with the same issue.

  • Forum posts: 1

Jan 7, 2018 7:22:38 AM via Website

Rebooting your device might help. If it doesn't work then reinstall WhatsApp.