Facebook messenger no sound in video messages sent

  • Replies:8
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  • Forum posts: 7

Feb 7, 2017 3:16:27 PM via Website

Hi guys. I have a Samsung Note 3. I'm having an issue which started recently where Facebook Messenger video messages that I send do not have any sound. When I press and hold the video record button in the app and then release the button to replay a recording there is a slight click sound and then total silence throughout the video. Oh my dad that the camera works perfectly in the phone and all videos work as they should. I've done absolutely everything I can think of including uninstalling both Facebook and the messenger app, reinstalling, clearing cache for the apps, clearing cache for the phone, wiping your phone to factory settings and reinstalling everything and a few others to no avail. Any ideas you may have would be greatly appreciated as I'm totally fed up with this issue. TIA

— modified on Feb 9, 2017 10:45:50 PM

  • Forum posts: 3

Feb 15, 2017 2:51:16 AM via Website

I am having the exact same issue. I can record video with the app no problem but there is no audio. I can record audio with other apps and can even record audio clips separately with the voice recorder included with Messenger. I have tried the things you have mentioned and am coming up blank.
My thoughts are that maybe it is a glitch with the current update, as this has only recently started happening.

  • Forum posts: 7

Feb 15, 2017 4:19:03 AM via Website

Hi Ivan. Thanks for your response. I was starting to wonder if I'm the only one having this issue. For now I'm not going to do anything drastic like buy another phone and just live with it. I have to say I'm dussappinted both samsung and fb haven't been very helpful with no reply from fb and samsung telling me my phone needs to go in for a repair assessment. )let's hope it gets sorted sometime soon. Thanks again.

  • Forum posts: 3

Feb 16, 2017 1:05:21 AM via Website

I just download the newest version of the Messenger app that was put out today and now the audio problem has been resolved. Give it a try and see if that fixes it.

  • Forum posts: 7

Feb 16, 2017 6:27:26 AM via Website

Hi Ivan thank you for the heads up but unfortunately no update as company come through on my phone yet so I did a uninstall and reinstall and the problem is still there very frustrating hopefully and update will come through on my Google account maybe it has something to do with the way Google distributes updates or something I'm not sure

  • Forum posts: 7

Feb 16, 2017 6:29:39 AM via Website

I was hoping there was an update waiting for my Messenger but unfortunately none so I've uninstall reinstalled in the problem still there

  • Forum posts: 3

Feb 17, 2017 12:48:42 AM via Website

Well, here's hoping when you update it next it resolves the issue. It's frustrating when there is nothing you can really do to fix the problem except wait. Good luck!

  • Forum posts: 7

Feb 17, 2017 3:32:24 AM via Website

Thanks Ivan! I appreciate your input. Enjoy your day :)

  • Forum posts: 7

Feb 17, 2017 4:00:16 AM via Website

Within minutes of my last post guess what ....the update came through and it now works perfectly again! Thanks again Ivan!