Samsung Galaxy Note 4 — Note 4 black screen problem

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Feb 16, 2017 3:27:06 PM via Website

I have been having a problem with my note 4. When ever the phone is powered down and powered back up it reboots normally. I see my lock screen and everything is fine. The problem is when the phone locks either by the power button or just by screen time out. It stays a black screen even though i can swipe my my finger and hear it being unlocked. They only way to fix it is to take the battery out and reboot it then everything is good until i lock it again. Any help would be appreciated thank you.

  • Forum posts: 30

Apr 24, 2017 2:56:06 PM via Website

I am afraid that you have to do a factory reset, you can go to recovery mode and select the wipe data/factory reset option.
Power down your phone and boot it into Recovery Mode, for Samsung, “Volume Up + Home + Power Button” must be pressed at the same time, then you would enter an interface with ” * Recovery” on the top.
But I suggest you recover the data of the Samsung Note4 with black screen problem first.