- Forum posts: 1
Mar 1, 2017, 5:26:44 PM via Website
Mar 1, 2017 5:26:44 PM via Website
My friend has switched phones, she had a galaxy s4 with her whatsapp account tied to an old number, what I told her to do is first change the primary number in the app, make sure she has back up to cloud on, and then download whatsapp on her new phone (oneplus 3) and sign in with the new number. Unfortunately whatsapp then said it couldn't restore messages and asked if she wants to restore from an older back up, she clicked yes but it just kept restoring forever. So then we after reinstalled whatsapp on her new phone, transfered the backup from her old phone manually (from the WhatsApp databases folder) in her new phone and placed the backup in its database folder, hoping it'll restore from a local backup, but the same thing happend. What should she do?