Motorola Moto G — Moto G factory reset fails

  • Replies:6
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  • Forum posts: 4

Apr 1, 2017 5:44:45 PM via Website

After running hot, and slow, I now have a Moto G which will not boot. It sits on a white screen with a blue m.

I can get the fastboot screen, and when I request a factory boot it will not perform one. It will also not do other boots as well, such as a normal boot or the restore boot.

What are my options and where can I find out what the next step would be to reinitialize things so that they can boot properly?

  • Forum posts: 11

Apr 1, 2017 6:02:25 PM via Website

If there is no other way, you can reset the, or get the mobile business hall to repair

  • Forum posts: 4

Apr 1, 2017 6:04:18 PM via Website

Don't understand what you are suggesting I try resetting?

  • Forum posts: 10

Apr 5, 2017 10:23:45 AM via Website

The phone files can be lost after factory reset , but the files, but the data is not really disappear from Motorola , you just need to scan the phone memory or other device with some recovery tool

  • Forum posts: 4

Apr 5, 2017 4:38:44 PM via Website

Can you recommend a recovery tool for this particular problem?

  • Forum posts: 20

Apr 6, 2017 3:31:45 AM via Website

Have you ever tried to put the device into recovery mode and then choose to factory reset/wipe the cache partition?
But before that, I think you should back up data firstly.

  • Forum posts: 4

Apr 6, 2017 3:52:08 AM via Website

Fastboot comes up, but a recovery boot fails.