Lost SMS messages and call logs after software update

  • Replies:5
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  • Forum posts: 1

Apr 2, 2017, 1:35:37 AM via Website

Last night my phone was updated. Now I realize I'm missing text messages. Lots of important messages with pics as well. Call logs only go back a week. Under SMS setting found that all messsages after 1000 per phone number will be deleted. This was not an option before the update. Why would they not give me the option? How can I retrieve this lost data? Thank you for any help you can provide.

  • Forum posts: 50

Apr 5, 2017, 5:11:52 AM via Website

First, stop using your Android phone in case of data overwritten. Then find a pro phone data recovery tool to get lost text messages, pictures and call logs back. There are many such tools online that can be your help.

— modified on Apr 6, 2017, 4:41:54 AM

  • Forum posts: 4

Jun 29, 2017, 3:51:22 AM via Website

Try not using your phone anymore, don't let new data overwrite the old . then use some data recovery tools or hand your phone to the pros to help you.

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Jul 3, 2017, 2:49:10 PM via Website

Which Data recovery tool do you recommend for this purpose?

  • Forum posts: 13

Aug 26, 2017, 12:31:10 PM via Website

Yes, Xiamia is right - as and when you delete or lost messages or call logs from your Android phone you must stop using it. If any new data is stored on the device after data loss then it overwrites the existing data and hence you lose the chances for recovering lost or deleted call logs or SMS messages.

After, this look for appropriate and suitable Android Recovery on web that retrieve both call logs and SMS from Android device and apply it to recover your lost or deleted SMS and call logs from your Android phone or tablet.

But if in case, you have kept backup of your SMS and Call logs on some other device or cloud storage service, then you can use that backup files to restore back your SMS and call history.


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