Huawei Ascend G525 — While using camera my phone get hot

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  • Forum posts: 1

Jul 20, 2017 6:34:43 AM via Website

I have a Huawei P10. Purchased not more then one month. Found a problem like

when i am using my phone camera for 4-5 minutes then the upper back part of my phone gets hot. contacted to the huawei customer care. They said it is okay to use. but they didn't provided any solution and they asked me to use as this phone is like this to use.

can anyone tell me if it is okay or are they avoiding me as they don;t want to solve this or they don;t know the solution.

** there is no option to select huawei P10 to post this.

— modified on Jul 20, 2017 6:38:20 AM

  • Forum posts: 209

Jul 20, 2017 7:23:40 AM via Website

Ashif Rana

I have a Huawei P10. Purchased not more then one month. Found a problem like

when i am using my phone camera for 4-5 minutes then the upper back part of my phone gets hot. contacted to the huawei customer care. They said it is okay to use. but they didn't provided any solution and they asked me to use as this phone is like this to use.

can anyone tell me if it is okay or are they avoiding me as they don;t want to solve this or they don;t know the solution.

** there is no option to select huawei P10 to post this.

Have you already tried to wipe data factory your device? Or, at least, to wipe camera cache? Most of time when I have a problem so serious, the first thing I do it's to restore my device and I use recovery mode. If it doesn't work then I reinstall the Stock ROM.

AC&MM
Moto X Force
Galaxy Tab 4 8.0
Nokia 3310

  • Forum posts: 14

Jul 21, 2017 4:32:58 AM via Website

I have Xiaomi Mi4i and i got the same problem. The problem is on my processor which is pretty popular with its heating problem, but your case is difference since you are using an old processor which is not affected by that problem. You could check the battery temperature. Just type ##4636## or use TempMonitor app to see if your battery is fault or having some problem.

  • Forum posts: 99

Jul 21, 2017 11:27:33 AM via Website

even i have phaseing this problem and i have enquired in customercare and nearby store ,they said its not a big deal ...its usual ,it wont affect our device ...

  • Forum posts: 87

Jul 21, 2017 12:15:41 PM via Website

It's not a big problem..once check or change your battery it may solved..

  • Forum posts: 12

Jul 21, 2017 12:27:57 PM via Website

Sure , If we long time use of mobile phones, mobile phone will be hot

  • Forum posts: 16

Jul 22, 2017 8:10:51 AM via Website

Hey
i suggest you to ask for replacement as it seems hardware problem and if problem continues then consider to return it cause their is chance of blast.

Deactivated Account
  • Forum posts: 4

Jul 22, 2017 2:24:04 PM via Website

Remove the camera cache and reset the factory setting. It will solve the problem. If you still have the same issue then try to change your phone.

  • Forum posts: 53

Jul 22, 2017 4:19:23 PM via Website

I think Huawei is a chines company and they've bad support on their support center. Anyway you can solve this issue by resetting the factory settings. In my older Huawei version I was facing the same problem. In my point of view Huawei company hardware quality is not as good as Samsung.

  • Forum posts: 14

Jul 24, 2017 11:33:48 AM via Website

It is not a big problem, my phone is the same.