Headphone jack issues with Doogee X5 Max Pro

  • Replies:1
  • OpenNot stickiedUnanswered
  • Forum posts: 1

Jul 26, 2017 1:19:44 AM via Website

Hi,

I recently bought a Doogee X5 Max Pro phone for a relative from Amazon. He had issues with it freezing and shutting down, as well as a particular issue where, when he plugged certain things into the headphone jack, it would keep disconnecting and reconnecting (causing the music to pause). We returned that one and got a replacement, thinking that would solve the issues. It did solve most of them, but the new phone also has the problems with the headphone jack. I suspect it's a hardware issue, as no matter what I do (different music apps, clearing cache/data, even trying 'soundabout') the problem persists. This doesn't seem to happen with headphones, only with jack plugs such as one connects to an aux input. So for his car, hi-fi, speakers etc.. We've figured out a temporary workaround by connecting a bluetooth receiver to the aux inputs, but obviously it's not ideal to have to find workarounds. What I'm wondering is; could this be a phone-wide issue, or have we been unlucky with these two phones? As we're considering returning this phone and getting a different one altogether. Also, if it's not a 'quirk' of the phone, is this something fixable?

I got him the Doogee X5 Max Pro as I myself have an X5 Pro, and have been really happy with it personally, but it's rather a let down if it has an issue like this. My phone has been perfectly fine with all the cables/connections that his has an issue with.

Any ideas?

Thanks in advance,

Skye

Reply
  • Forum posts: 3

Sep 26, 2017 5:48:01 AM via Website

Headphones Jack problem is actually not a problem with your headphones. Its because of your phone, SO you must check your phones manuals to see if there is anything related to sound or audio setting,

Reply

Recommended articles