- Forum posts: 1
Aug 5, 2017, 5:33:46 PM via Website
Aug 5, 2017 5:33:46 PM via Website
I bought a Xiaomi Redmi 4 and made a Samsung account that is linked to this phone.
Recently, I was compelled to do a factory reset. Every time I go through the steps of opening my phone, there is a step asking for the Samsung account's email and password to see if it belongs to me.
I typed the SAME email I ever used in this phone. But always a message shows saying "processing failed". I changed the password from the website "account.samsung.com" and waited for 2 days but still have the same problem.
What can I do? If I deleted my samsung account from PC website would it stop asking for my account info on my phone?
Please help me regarding this issue.