My Phone is Locked after a Factory Reset

  • Replies:1
  • OpenNot stickiedUnanswered
  • Forum posts: 1

Aug 5, 2017 5:33:46 PM via Website

Hi,

I bought a Xiaomi Redmi 4 and made a Samsung account that is linked to this phone.

Recently, I was compelled to do a factory reset. Every time I go through the steps of opening my phone, there is a step asking for the Samsung account's email and password to see if it belongs to me.

I typed the SAME email I ever used in this phone. But always a message shows saying "processing failed". I changed the password from the website "account.samsung.com" and waited for 2 days but still have the same problem.

What can I do? If I deleted my samsung account from PC website would it stop asking for my account info on my phone?

Please help me regarding this issue.

Thanks.

  • Forum posts: 28

Aug 7, 2017 3:23:01 AM via Website

Is your phone connected to network when on the step of entering Samsung account? The new password might have not been synced to your phone. Just a guess.