- Forum posts: 3
Aug 17, 2017, 11:14:28 PM via Website
Aug 17, 2017 11:14:28 PM via Website
Hi all,
Since I always used the fingerprint for several months to "log" into my phone, not rebooting my phone for months, I had a problem to remember my pin after a reboot. So the phone did not let me in, I think it was the right pin (device PIN, not SIM pin), but I am not fully sure.
The Huawei support told me to do a factory reset. I did, and also changed the passwort of my google account at that time. After the factory reset, I could not log into to phone with my google account. I used the same account as before, but of course with the new passwort. Via normal computer brower google login works perfect.
So I started researching and found out that there is something like Device Protection and FRP. So I waited 72 hours, but still could not log in. Huawei and Google support do not have a solution. Both thing the other one is responsible.
So what should I do to get into my phone again. Invoice etc. is here, I bought it 3 months ago, I can prove that. But it seems security makes it impossible for me to use it.
Any ideas?
Thanks Aron
Recommended editorial content
With your consent, external content is loaded here.
By clicking on the button above, you agree that external content may be displayed to you. Personal data may be transmitted to third-party providers in the process. You can find more information about this in our Privacy Policy.