- Forum posts: 1
Aug 22, 2017, 11:47:21 PM via Website
Aug 22, 2017 11:47:21 PM via Website
I am having issues connecting to a network with my (unlocked) S5. My carrier in the US is Ting, and it was working fine until I recently traveled to Nigeria and used Airtel while I was there. The Airtel employee made some changes in the phone's settings when I purchased the sim card, and it worked fine.
Now back in the US, I just got a sim card replacement from Ting (I had lost the old one), but I can't get any service on the S5, although I activated the sim and it works fine in my other phone (an old Moto E).
I've tried resetting the network in the Settings menu, but nothing changes. When I turn the phone on, or wake it up after it goes to sleep, I see "Ting" appear in the top left corner for a second, then it disappears, and I don't get any service. The Ting customer service suggested a factory reset, but is there something else I should try before I do that?
Thanks a lot!