media file does not exist in internal storageT

  • Replies:4
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  • Forum posts: 5

Oct 16, 2017 12:31:26 AM via Website

The video file exists in internal storage/whatsapp/media/whatsapp video.
I can play it, share, copy ... BUT whatsapp can't find it.

The whatsapp video dir was moved to sd card but I copied selected videos to internal storage. And now, all these videos are blurry.
Any ideas I can try?

  • Forum posts: 52

Oct 26, 2017 12:21:44 PM via Website

Try android mobile manager tool to check if the videos are still saved on your Android phone. If yes, try to move them to computer.

  • Forum posts: 5

Oct 26, 2017 12:46:03 PM via Website

I already have copied the videos to computer. The question is why whatsapp
can't locate the videos in internal storage?

  • Forum posts: 5

Oct 27, 2017 6:19:50 AM via Website

I did and moved videos, whatsapp could not find to sent folder. But same result - blurry images with the error. Thanks and appreciate ideas.