Have to be close to mic to be heard in voice call

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Nov 10, 2017 8:54:33 AM via Website

I have a problem where I cannot be heard when I'm at a normal distance from my mic and voice isn't picked up, so I have to be super close to it. This is also the case with other microphones such as on headphones. I don't have this problem with the normal phone or any other apps. This is on a Samsung Galaxy J3. Please help this makes calling very awkward sometimes haha