Can't send messages or phone what's app contact on my phone !

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Jan 6, 2018, 10:07:46 PM via Website

I don't know if this makes a difference but I'm in Spain and I have a Spanish friend but can't send them messages or phone them on What's app they show up on my what's app page but they don't get my messages or if I try to ring them it rings on my phone but they can be sat at side of me but there phone does not ring and they don't get my messages ?
Any ideas anybody ?

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