Samsung Galaxy S6 — Whatsapp will not send activation code

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Jul 7, 2018 11:04:35 AM via Website

I have recently switched phones from samsung j5 to a galaxy s6. I also changed network providers. when i re- installed whats app i do not receive the activation code or get a call. I have reinstalled several times and even factory defaulted the s6 to be sure there were no strange issues. The S6 receives normal messages and calls without issue and i have quadruple checked my country code and mobile number.

Whats app email support is worse that useless.
Anyone have any idea about how to resolve this or get help on it?
thanks

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  • Forum posts: 769

Jul 7, 2018 11:22:40 AM via Website

Did your phone S6 or carrier treat that code SMS as a spam message?
Check the privacy or security settings of SMS. Or ask your carrier for help.
Good luck to you.

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Jul 7, 2018 12:11:12 PM via Website

Hi James. Thanks for the quick response. I have checked for any spam filters but cannot find anything. But I should still then receive the call from whatsapp with the activation code i would have thought?

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  • Forum posts: 3

Jul 8, 2018 12:59:28 PM via Website

Yes. it was downloaded from google play.

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Jul 11, 2018 6:39:20 AM via Website

I have the same problem

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