any WhatsApp Photos disappeared.

  • Replies:4
  • OpenNot stickiedUnanswered
  • Forum posts: 6

Jul 8, 2018 12:32:57 PM via Website

I have changed my phone from Nexus 5 to MotoG 6 Play.

Downloaded Whatsapp to my new phone and the app is working perfectly well.

But I am afraid all my photos from 2016 onwards are not there as well as recent conversations.

I sincerely hope that you can help me . Thank you.

Reply
  • Forum posts: 21

Jul 11, 2018 9:16:41 AM via Website

Since it's an android device, did you take backup from inapp using google drive? When you switched to a new phone you get an option to restore it you know?

Helpful?
Reply
  • Forum posts: 31

Jul 16, 2018 7:54:04 AM via Website

Most users do not know that WhatsApp would automatically back up the chat history to their devices every 2AM. And when you reinstall the WhatsApp application on one device, you will be able to restore these backed up conversations easily. The specific moving process could be:

Step 1. In case of losing data, you'd better backup the messages manually. Just open WhatsApp on the old Android phone and click on Menu> Settings> Chats> Chat backup> Back Up to backup the WhatsApp chat histories.

Step 2. Now just uninstall the WhatsApp from your old phone and download it on your new phone.

Step 3. To install WhatsApp on your new phone, you need to figure out what kind of SD card you have by checking the old phone's specifications.

  • If you have inserted an external SD card to your old phone, you can take the card out of the device and then plug it into the new one.

  • If you only use the internal memory or internal SD card, you will need to move the "/sdcard/WhatsApp/" folder from the old phone to the same folder on your new phone. Just connect both your phones to computer and open the old device. Then find the "WhatsApp/Database" folder and copy the files that are created most recently. Next, paste the copied folder to the "WhatsApp/Databases" folder on your new phone.

Step 4. After the installation, you can launch the application on the new Android and verify the same phone number that you have used to backup the chats.

Step 5. Next, just tap on Restore when you get a prompt asking whether to restore the found backup.

— modified on Aug 1, 2018 4:50:16 AM

Helpful?
Reply
  • Forum posts: 39

Jul 18, 2018 3:44:20 AM via Website

Google Drive is also a good way to transfer WhatsApp photos. But before using Google Drive to move WhatsApp photos, you need to ensure that:

  • Both Google Play Service and Google Drive have been installed on your device.

  • Owning an available Google account.

  • Your Google account and Google Drive have enough space for all your WhatsApp photo.

Helpful?
Reply

Recommended articles