Unable to download apps from Play store

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Sep 6, 2018, 4:29:50 PM via Website

I am trying to install apps from play store since yesterday but it gives me a weird error that the apps can't be downloaded. Some error like Cant download right now Error 971. Need help to resolve this issue

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  • Forum posts: 28

Sep 7, 2018, 2:24:02 PM via Website

Try to clear your cache and data:

Go to Settings >> Apps >> All >> scroll down and select "Google Play Store"
Select "Clear Cache" and "Clear Data"
Again, go to Settings >> Apps >> All >> scroll down and select "Google Play Services"
Select "Clear Cache" and "Clear Data"

Another reason can be some of the latest updates:

Go to Settings >> Apps >> All
scroll down and select "Google play "
Tap "Uninstall Updates"
Now try to download the app or game.

— modified on Sep 7, 2018, 2:25:41 PM

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  • Forum posts: 398

Sep 7, 2018, 1:28:05 PM via Website

Just an idea!
Instead of using play store app,
Access play store from the internet instead!

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  • Forum posts: 28

Sep 7, 2018, 2:24:02 PM via Website

Try to clear your cache and data:

Go to Settings >> Apps >> All >> scroll down and select "Google Play Store"
Select "Clear Cache" and "Clear Data"
Again, go to Settings >> Apps >> All >> scroll down and select "Google Play Services"
Select "Clear Cache" and "Clear Data"

Another reason can be some of the latest updates:

Go to Settings >> Apps >> All
scroll down and select "Google play "
Tap "Uninstall Updates"
Now try to download the app or game.

— modified on Sep 7, 2018, 2:25:41 PM

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  • Forum posts: 1

Sep 10, 2018, 9:19:08 AM via Website

Then try on play store website using any browser. I guess this will work for you.

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  • Forum posts: 17

Sep 11, 2018, 8:27:55 AM via Website

Try the following ways on your phone:
Method 1: Clear the cached data in Play Store. Go to "Settings" > "Application" > "Google Play Store" > "Storage". Then, select both "CLEAR CACHE" and "CLEAR DATA".
Method 2: Log out and back in your account. Navigate to "Settings" > "Google account" > "Sign out". You might as well power off your device and then sign back in your Google account to see whether it helps.
Method 3: Reset app preference. Open the "Settings" app and swipe to "Application". Then, choose the "three dots" icon on the upper left and choose "Reset app preferences". After reading the notes, touch "RESET" to proceed.
Method 4: Make sure the date and time settings is correct. Go to "Settings" > "General management" > "Date and time". Please toggle off and then on the "Automatic date and time" option.
Method 5: Force stop the Google Play Store ("Settings" > "Applications" > "Google Play Store" > "FORCE STOP") and see whether the problem persists.
Method 6: Uninstall updates on Google Play Store: "Settings" > "Application" > "Google Play services" and touch the tree dots on the top right. Select "Uninstall updates".

Hope these helpful! :P

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  • Forum posts: 398

Sep 11, 2018, 11:40:53 AM via Website

Were you connected to a WiFi signal when you tried to install those apps?
I know for a lot of updates you must be on a WiFi connection. It may be the same for apps!

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  • Forum posts: 17

Sep 15, 2018, 8:09:49 AM via Website

There are three ways you can try:
1. Clear the cached data in Play Store. Go to "Settings" > "Application" > "Google Play Store" > "Storage". Then, select both "CLEAR CACHE" and "CLEAR DATA".
2. Force stop the Google Play Store ("Settings" > "Applications" > "Google Play Store" > "FORCE STOP") and see whether the problem persists.
3. Uninstall updates on Google Play Store: "Settings" > "Application" > "Google Play services" and touch the tree dots on the top right. Select "Uninstall updates".

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  • Forum posts: 6

Sep 15, 2018, 12:44:41 PM via Website

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates. Restart your device, open Google Play Store and try to download the app again i think this can help u

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