major issue with whatapp backup

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celai arkle
  • Forum posts: 2

Oct 12, 2018, 1:27:19 AM via Website

Hi, I was hoping that someone would know how to help me, my issue is that i had an sony xperia and since Jan 2018 started to use whatsapp on it. Fantastic everything was good - I could talk to my family abroad - share recent pictures, just like that!!!!
I did do regular backups..... but not being super tech savvy I don't know where they have backed up to???????
So on Monday, I stupidly had my phone in my back pocket and when I went to the toilet - plop down the loo went my phone!!!!!!!! So the situation is... my phone won't switch on I think it has been completely drowned and is deader than dead.... I have still got the sim card and that does work in a different phone. (whoop whoop) however when I installed whatsapp it has not asked me to restore anything, so does anyone know how or even if , it is possible to restore my old conversations, videos and pictures. The sim card is the same number so please please if anyone knows how to do this, it would certainly put a massive smile on my face as I am very gutted over the loss of my phone, and all the photos etc on it
Many many thanks to anyone who can help xx

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Deactivated Account
  • Forum posts: 819

Oct 12, 2018, 3:19:32 AM via Website

Did you try to save your old (wet)
Phone by drying it out with the dry rice trick?
Give it a try, it really does work!

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